Erian Duran
Lawrence,MA
Summary
Accomplished Manager with a proven track record at Tmobile, enhancing customer satisfaction and team productivity through effective leadership and complex problem-solving. Fluent in Spanish and English, adept at fostering professional environments and streamlining operations. Demonstrates exceptional time management and verbal communication skills, driving results and exceeding expectations.
Overview
8
8
years of professional experience
Work History
Manager
Tmobile
06.2019 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Supervisor
Fuddruckers
02.2016 - 12.2019
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
Line Cook
Burtons Grill
04.2018 - 06.2019
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
Education
High School Diploma -
Lawrence High School
Lawrence, MA05.2015
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Fluent Spanish
- Advanced English
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Manager
Tmobile
06.2019 - Current
Line Cook
Burtons Grill
04.2018 - 06.2019
Supervisor
Fuddruckers
02.2016 - 12.2019
High School Diploma -
Lawrence High School