Summary
Work History
Education
Skills
Timeline
Generic

Erianna Graham

Dayton,OH

Summary

Accomplished professional with a proven track record in customer service and team collaboration, demonstrated across roles from Host at Bennetts Publical to Assistant Manager at Great Clips. Excelled in multitasking and effective time management, significantly enhancing customer satisfaction and operational efficiency. Skilled in leveraging industry knowledge to meet and exceed business goals, fostering strong client and team relationships.

Work History

Host

Bennetts Publical
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.

Cashier

Kroger
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Server

Bob Evans Restaurant
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Assistant Manager

Great Clips
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Stylist

Bombshell Beauty Bar
  • Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
  • Developed strong relationships with clients, leading to increased repeat business and referrals.
  • Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
  • Monitored current trends to understand fashions and better serve customer needs.

Education

Cosmetology License - Cosmetology

Greene County Career Center
Xenia, OH

High School Diploma - Cosmetology

Bellbrook High School
Bellbrook, OH
05.2024

Skills

  • Customer service
  • Team collaboration
  • Multitasking proficiency
  • Effective time management

Timeline

Host

Bennetts Publical

Cashier

Kroger

Server

Bob Evans Restaurant

Assistant Manager

Great Clips

Stylist

Bombshell Beauty Bar

Cosmetology License - Cosmetology

Greene County Career Center

High School Diploma - Cosmetology

Bellbrook High School

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Erianna Graham