Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Eric Bechtol

Troy,OH

Summary

Information Technology Specialist with an extremely diverse career of many years. Experience includes all levels of IT maintenance, training, and management. Almost all of the positions listed in this resume, including the current position, have been as an "all purpose IT resource," working as a Project Manager, teacher and facilitator, systems technician, and administrator, and many other hats, sometimes all in the same day.

Overview

33
33
years of professional experience
1
1
Certification

Work History

Information Technology Specialist

City Of Piqua
Piqua, United States
07.2014 - Current
  • Managed all inclusive IT resources to include all mobile devices, servers, workstations, and network infrastructure.
  • Managed user experience for over 150 users to include ticket resolution, upgrades, and end user training.
  • Performed daily system monitoring, verifying integrity and availability of hardware, server resources, systems and key processes.
  • Controlled and managed server room, wireless network, server infrastructure, audiovisual equipment, laptops and video conferencing equipment.
  • Drafted and distributed training materials for devices used by various employees.
  • Used ticketing systems to manage and process support actions and requests.
  • Developed and maintained strong client relationships to deliver exceptional service and problem resolution.

Event/Incident Manager

Wright Patterson Air Force Base (Contracted)
Wright Patterson AFB, OH
03.2012 - 06.2014
  • Developed highly effective incident response team and trained extensively in preparation for possible events.
  • Gathered data from incidents that had been remedied for careful review and analysis to prevent future events.
  • Handled high priority incidents with exceptional poise and composure, making quick decisions in effort to reduce overall impact.
  • Assessed incident priority based upon impact to business and escalated issues as necessary.
  • Developed remediation plans for potential incidents ahead of time and made appropriate changes during emergencies resulting in a 99.999% uptime and comprehensive disaster recovery plan in the event the worst happened.
  • Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to client's vision, mission and purpose.

IT Service Manager

Remedi Seniorcare
Covington, OH
04.2011 - 03.2012
  • Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
  • Demonstrated familiarity with latest hardware, software and networking technology, as well as industry trends.
  • Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
  • Conducted company-wide technology instruction, onboarding and education.
  • Supported phone, photocopier, fax machine and other physical equipment.
  • Closely collaborated with project members to identify and quickly address problems.
  • Built, customized and repaired technology based on staff requests.
  • Managed network and system performance, conducting troubleshooting, security patching and maintenance.
  • Wrote policy, procedure and manuals governing internal IT use.
  • Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
  • Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
  • Communicated regularly with customers concerning data exchange and technology integration.
  • Oversaw development and implementation of improvements to support and network operations.

Project Manager Team Leader/Senior System Administrator

Wright Patterson Air Force Base (Contracted)
09.1997 - 09.2010
  • Improved web server availability metric as key member of large-scale project team tasked with revamping web services and operations.
  • Modeled management and organizational skills and multi-tasked and prioritized in deadline-driven environment.
  • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
  • Worked with team of 4 professionals focused on meeting information and web services.

Data Systems Technician

US Navy
Various, USA
07.1986 - 09.1995
  • Performed systems and data analysis using variety of computer languages and procedures.
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement.
  • Carried out day-day-day duties accurately and efficiently.
  • Conducted research, gathered information from multiple sources and presented results.
  • Maintained energy and enthusiasm in fast-paced environment.

Education

Associate of Science -

College of Lake County
Grayslake, IL
12.1986

Skills

  • Vendor Relations
  • Problem Solving
  • Verbal and Written Communication
  • Technical Troubleshooting
  • Team Collaboration
  • Project Management
  • Mobile Device Management
  • Develop and deliver training materials via documentation and classroom led training via video conferencing or classroom

Accomplishments

  • Ability to increase user utilization, and feedback of all products and technologies for which I am responsible.
  • Able to empathize with the end user to validate the issue they are having and attempt to find the proper solution using the technology being deployed or maintained.

Certification

  • Project Management Professional, 2005-2010
  • Comptia A+
  • Comptia Security+

Timeline

Information Technology Specialist

City Of Piqua
07.2014 - Current

Event/Incident Manager

Wright Patterson Air Force Base (Contracted)
03.2012 - 06.2014

IT Service Manager

Remedi Seniorcare
04.2011 - 03.2012

Project Manager Team Leader/Senior System Administrator

Wright Patterson Air Force Base (Contracted)
09.1997 - 09.2010

Data Systems Technician

US Navy
07.1986 - 09.1995

Associate of Science -

College of Lake County

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Eric Bechtol