Eric Bjorkquist
Wisconsin Rapids,WI
Summary
Dynamic leader with a proven track record at Abra Auto Body & Glass, excelling in operations management and team building. Spearheaded initiatives that significantly enhanced sales, customer loyalty, and team cohesion. Expert in problem resolution and strategic planning, achieving notable business growth and operational efficiency. Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
20
20
years of professional experience
Work History
General Manager
Abra Auto Body & Glass
07.2021 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
Service Advisor
Rapids Ford LLC.
01.2013 - 07.2021
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
Commercial Sales Manager
Advance Auto Parts
10.2004 - 12.2012
- Developed strong relationships with key clients, leading to long-term business growth and increased brand loyalty.
- Ensured client retention and increased repeat business by maintaining regular communication with existing customers to assess satisfaction levels and identify additional sales opportunities.
- Responded to customer feedback in professional and constructive way.
- Developed strategic initiatives based upon company objectives aimed at accelerating growth.
Education
No Degree - Small Business Administration And Management
Bay De Noc Community College
Escanaba, MI09.1998
High School Diploma -
Gladstone Area High School
Gladstone, MI06.1996
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
Languages
English
Timeline
General Manager
Abra Auto Body & Glass
07.2021 - Current
Service Advisor
Rapids Ford LLC.
01.2013 - 07.2021
Commercial Sales Manager
Advance Auto Parts
10.2004 - 12.2012
No Degree - Small Business Administration And Management
Bay De Noc Community College
High School Diploma -
Gladstone Area High School
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