Eric Bryant
St. Louis,MO
Summary
Dynamic professional with a proven track record at Wingstop, excelling in staff management and customer service. Skilled in developing sales strategies that enhance market share and profitability. Adept at training and mentoring teams, fostering a results-driven environment that prioritizes customer satisfaction and operational excellence.
Overview
8
8
years of professional experience
Work History
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- ERICBRYANT
- Monitored store performance and identified opportunities for improvement
- Built and maintained relationships with vendors and suppliers
- Managed customer service teams to ensure quality customer satisfaction and increase customer loyalty
- Recruited team members to maintain adequate staffing levels
- Ensured compliance with regulatory standards by monitoring internal processes
- Assessed team member performance through formal reviews leading to promotions or terminations as necessary
- Created policies, procedures and guidelines for staff members' daily operations
- Coordinated staff training sessions to ensure compliance with company policies and procedures
- Directed recruitment efforts, hiring qualified personnel while maintaining diversity objectives
- Recruited team members for maintaining adequate staffing levels according to projected sales.
Assistant Store Manager
Wingstop
04.2023 - 06.2023
Sales Manager
Rent-A-Center
08.2020 - 03.2023
General Manager
Wingstop
02.2015 - 08.2020
- Coordinated with manager to set specific and actionable goals based on established KPIs
- Maintained organized store environment for customer and employee health and safety
- Communicated expectations, policy changes, new initiatives, and product knowledge to employees
- Built employee knowledge with training and mentoring
- Maintained a safe working environment by enforcing safety regulations
- Provided training to new employees on company policies and procedures
- Managed customer accounts and customer relationships
- Organized trade shows and other promotional events aimed at increasing brand awareness and generating leads
- Monitored competitor activity to stay ahead of the competition in terms of products, services, and pricing
- Held daily check-ins with team members to set objectives and monitor progress
- Established relationships with key customers, providing personalized service and support
- Analyzed customer data to identify trends, preferences, and opportunities for growth
- Developed and implemented sales strategies to increase market share and profitability.
Education
High School Diploma - undefined
University City High School
St Louis, MissouriSkills
- Product and Service Sales
- Time Management
- Order Management
- Customer Service
- Issue Resolution
- Staff Management
- Goals and Performance
- Staff Supervision
- Inventory Counting
- Incident Reports
- Verbal and Written Communication
- Cash Auditing
- Performance Monitoring and Evaluation
- Inventory Control
- Store Opening and Closing
- Hiring and Training
- New Hire Training
- Customer Service Management
- Shift Scheduling
- Coaching and Mentoring
- Customer Experience
- Stock Rotation
- Attention to Detail
- Staff Management
- Employee Scheduling
Timeline
Assistant Store Manager
Wingstop
04.2023 - 06.2023
Sales Manager
Rent-A-Center
08.2020 - 03.2023
General Manager
Wingstop
02.2015 - 08.2020
High School Diploma - undefined
University City High School
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