Eric Dewald
Retail Manager
Atchison,KS
Summary
Results-driven retail manager with a decade of expertise in grocery and general merchandise sales.
Proven track record in cultivating employee skills, fostering efficiency through innovative company
programs, and empowering teams to achieve their full potential through effective mentorship.
Overview
12
12
years of professional experience
Work History
Emerging Store Manager
Walgreens
01.2024 - 03.2024
- Completed POS opening and closing procedures.
- Oversaw the development of dynamic merchandise displays aimed at capturing the interest of customers.
- Increased store profitability by lowering wage costs and increasing sales.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships.
- Managed store eCommerce business and increased customer satisfaction by reducing wait time and increasing item availability.
Coach
Walmart
10.2011 - 12.2023
- Provided exceptional customer service and skillfully navigated conflict resolution in high-pressure scenarios. Led a notable improvement in customer satisfaction scores, achieving a one year increase of 200 basis points.
- Exceeded sales targets and enhanced financial performance across designated areas through the implementation of strategic merchandising, adept budget management, effective shrink mitigation strategies, and seamless seasonal transitions. Demonstrated consistent success with a remarkable 15-20% year-over-year sales growth.
- Provided guidance to fellow salaried managers, contributing to the effective operation of their assigned areas.
- Developed and executed both short and long-term strategies, leading store through process changes including highest adherence to new inventory management process in region.
- Oversaw employee supervision and development, encompassing recruitment, training, mentoring, task assignment, and performance evaluation.
- Played a key role in the advancement of numerous team members, facilitating promotions both within their current roles and to external positions.
- Ensured unwavering compliance with local, state, and federal laws, maintaining the highest ethical standards.
- Additionally, served as Social Media Manager, Walmart+ Membership Manager, and Community Outreach Manager. Store ranked in top 2% for engagement.
Education
High School Diploma -
Jefferson County North High School
Winchester, KS 05.2001 -
Skills
Mentorship
Organizational Skills
Customer Service
Decision-Making
Conflict Resolution
Human Resources
Social Media Management
Merchandising
Timeline
Emerging Store Manager
Walgreens
01.2024 - 03.2024
Coach
Walmart
10.2011 - 12.2023
High School Diploma -
Jefferson County North High School
05.2001 -