MICHELLE DAVIS
Hollywood
Summary
Dynamic and results-driven professional with experience as an Emerging Store Manager at Walgreens, excelling in customer service and data analysis. Proven leadership in training teams and resolving conflicts, enhancing customer satisfaction. Adept at utilizing POS systems and MS Office to drive operational efficiency and support business objectives.
Overview
4
4
years of professional experience
Work History
Emerging Store Manager
Walgreens
05.2025 - Current
- Resolve customer complaints promptly to maintain high satisfaction levels.
- Conduct daily store operations, including opening and closing procedures and cash handling.
- Train and mentor team members on product knowledge and customer service skills.
- Supervise staff scheduling and maintain optimal staffing levels for customer service.
- Oversee inventory management and organized stock replenishment processes effectively.
- Analyze the store performance data and financial reports.
- Manage daily store operations and ensured compliance with company policies.
Student Services-Work Study Program
Broward College
05.2024 - 05.2025
- Assisted students with college website and online platforms.
- Identified needs of customers promptly and efficiently.
- Participated in campus events to promote student engagement.
- Provided guidance and support to fellow students on academic issues.
Parks and Recreation Worker
City of Miami Beach
05.2022 - 05.2024
- Assisted in organizing recreational programs and events for local residents.
- Supported community outreach efforts to promote recreational activities and resources.
- Provided customer service to visitors, addressing inquiries and concerns promptly.
- Conducted routine inspections of playgrounds and sports fields for safety compliance.
- Assisted with set-up and tear down of equipment needed for recreational programs hosted in parks.
- Managed reservations for pavilions, shelters or other areas within assigned parks.
- Organized special events such as concerts, festivals and community meetings at various parks.
- Maintained cleanliness and safety in parks and recreational facilities.
Education
Bachelor of Science - Supply Chain Management
Broward College
Pembroke Pines, FL08-2025
Skills
- Customer service
- Data analysis
- Collaboration
- POS systems
- Conflict resolution
- Leadership
- MS office
- Effective communication
References
Available upon request.
Awards
- Cum Laude
- Phi Theta Kappa Honors
- Leadership Award
- Commitment Award
Timeline
Emerging Store Manager
Walgreens
05.2025 - Current
Student Services-Work Study Program
Broward College
05.2024 - 05.2025
Parks and Recreation Worker
City of Miami Beach
05.2022 - 05.2024
Bachelor of Science - Supply Chain Management
Broward College