Tonya Dennison
Glasgow,KY
Summary
Dynamic Emerging Store Manager at Walgreens with a proven track record in enhancing team performance and customer satisfaction. Skilled in training and mentoring staff, implementing effective inventory management, and optimizing sales strategies. Adept at problem-solving and fostering a collaborative environment, ensuring operational excellence and compliance with safety regulations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Emerging Store Manager
Walgreens
11.2020 - Current
- Trained and mentored staff to enhance team performance and service quality.
- Implemented inventory management strategies, reducing stock discrepancies.
- Analyzed sales data to optimize product placement and promotional strategies.
- Developed staff schedules to align with peak business hours, enhancing productivity.
- Ensured compliance with safety regulations and company policies throughout store operations.
- Collaborated with corporate teams on marketing initiatives to drive foot traffic.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Approved regular payroll submissions for employees.
Education
GED -
Barren County Adult Education
Glasgow, KySkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Training and mentoring
- Customer service management
- Team leadership and coaching
- Cash management
- Shift scheduling
- Team building and leadership
- Goals and performance
Certification
Pharmacy Technician License
Timeline
Emerging Store Manager
Walgreens
11.2020 - Current
GED -
Barren County Adult Education