Eric Dawe
Swedesboro,NJ
Summary
Proven leader and efficient Machine Operator at Lamatek Inc, boasting the fastest production times. Expert in quality control and inventory management, I enjoy optimizing operations and enhancing team performance. My tenure at Monkey Sports showcases my ability for management, driving sales and elevating customer service standards, ensuring satisfaction and repeat business.
Overview
19
19
years of professional experience
Work History
Machine Operator
Lamatek Inc
West Deptford, NJ
05.2023 - Current
- Currently hold the fastest production times of all Machine Operators despite one of the shortest tenures
- Train new team member on safe handling procedures for materials used during production processes
- Maintain records of completed work and production data including volume produced and time required for each task
- Constantly observe machine operations to detect any problems or defects in the finished product
- Comply with company policies regarding quality control procedures.
- Identify areas where improvements can be made in terms of efficiency or cost savings
Supervisor
Monkey Sports
10.2015 - 05.2022
- Managed retail sales staff, including cashiers and members making sales on the floor all while encouraging positive team and customer morale
- Coached, counseled, recruited, trained, and disciplined employees
- Maintained strong product knowledge (specialty in all things hockey) and identify current and future trends that appeal to consumers
- Created merchandising plans based on customer buying habits and trends in the industry.
- Ensured financial objectives are met by overseeing daily revenue intake, analyzing variances and initiating corrective actions
- Lead customer service initiative including; how to properly handle customer questions, complaints, issues and ensure expectations
Sales Associate
Monkey Sports
05.2013 - 10.2015
- Determined customer needs by discussing experience, level of play, quantity and price range and provided advice and recommendations to clients regarding particular products and services
- Assisted in displaying of merchandise by unloading freight, scanning, tagging and positioning in designation areas
- Advised customers of unitization and care on merchandise by demonstrating how to properly use and handle equipment
Sports Operations
Metuchen Sportsplex
09.2011 - 04.2015
Sales and Customer Service Representative
1800 Heaters
04.2010 - 02.2011
- Determined customer requirements and expectations in order to recommend specific products and solutions
- Generated new and repeat sales by providing product and technical information in a timely manner
- Received highest level of customer satisfaction during performance reviews
Manager
The Round Grill
06.2006 - 09.2010
- Estimated food consumption, placed orders with suppliers, and schedule delivery of fresh food and beverages
- Resolved customer complaints about food quality or service
- Maintained budget and employee records, prepare payroll, and pay bills, or monitor bookkeeping records while managing a staff of 20 people
- Utilized computer software and manual trackers to monitor inventory, track staff schedules and pay, and perform other record keeping tasks
Education
High School Diploma -
South Brunswick High School
South Brunswick, NJ06.2005
Skills
- Merchandizing
- Sales
- Quality Control
- Inventory Management
- Problem-Solving
- Machine Operations
- Customer Service
- Time Management
- Physical Stamina
- Management
Affiliations
- Active Hockey Player
- Professional Wrestling
- Father
Timeline
Machine Operator
Lamatek Inc
05.2023 - Current
Supervisor
Monkey Sports
10.2015 - 05.2022
Sales Associate
Monkey Sports
05.2013 - 10.2015
Sports Operations
Metuchen Sportsplex
09.2011 - 04.2015
Sales and Customer Service Representative
1800 Heaters
04.2010 - 02.2011
Manager
The Round Grill
06.2006 - 09.2010
High School Diploma -
South Brunswick High School
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