Eric D. Hedelund
Melbourne,Florida
Summary
Accomplished Store Manager with a strong track record in driving store sales and profitability. Skilled in strategic planning, team leadership, and customer service excellence. Proven ability to attract top talent and foster a positive work environment.
Overview
36
36
years of professional experience
Work History
Store Manager
Lowe's Companies Inc
Palm Bay, Florida
10.2020 - Current
- Led strategic initiatives to boost store performance and employee engagement.
- Directed inventory management strategies to maintain optimal stock levels and reduce shrinkage.
- Enhanced customer service standards, resulting in increased business.
- Developed and mentored a high performing team, cultivating future store leaders.
- Implemented efficient operational processes to improve store profitability.
Assistant Store Manager
Lowe's Companies, Inc.
Melbourne , FL
12.2018 - 10.2020
- Responsible for all inventory, merchandising, sales, and customer service activities in departments throughout the store.
- Responsible for leading a team of associates who work together to ensure the store remains in-stock and customers receive quality service while shopping in a clean and safe environment
- Accountable for achieving sales and margin while driving operation efficiencies and maximizing overall customer satisfaction
President
Action Power Washing & Maintenance, Inc.
04.2014 - 10.2020
- Manages all aspects of business operations
- Develop business plan and strategy to build new business start up
- Run all leads and give estimates to customers
- Follow up with all customer concerns until 100% satisfied
- Ensure quality work at competitive price
- In the field building customer loyalty and base
Store Manager
The Home Depot
Atlanta, GA
01.1997 - 04.2014
- Manage all aspects of store operation and profitability.
- Ensure that customers are acknowledged, customer project needs are met, and concerns are resolved quickly
- Forecast scheduling needs to meet customer demand.
- Recruit and hire qualified candidates
- Observe, evaluate, coach, train, and develop associates
- Communicate Home Depot and store objectives to associates
- Ensure all products and displays are merchandised effectively
- Walk the store with District Managers, Merchants and others to stay proactive on merchandising issues.
- Develop and communicate store standards to associates.
- Develop store mission, strategy and objectives and ensure that they are met.
Assistant Store Manager
The Home Depot
Boynton Beach, Florida
01.1993 - 01.1997
- Planning, monitoring and reviewing work of subordinates
- Including the direct supervision of a shift or the coordination of multiple work groups
- Makes recommendations concerning selection, termination, performance appraisal and professional development
- Ensure appropriate staffing in assigned departments
- Set and monitor department sales goals
- Training associates to provide quality customer service
- Forecast scheduling needs and ensure that store is properly stocked to meet customer demand
- Ensure store events are appropriately scheduled and communicated
- Recruit, interview and recommend qualified candidates to Store Manager
- Make recommendations to Store Manager on starting pay and pay increases over time
- Motivate, coach, train, and develop associates
- Communicate Home Depot and store objectives to associates
- Maintain department profitability through analysis, trend identification and responding to identified problems
- Develop and communicate store standards to associates
- Develop strategy and objectives with Store Manager and ensure that they are met
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
Sales Associate
The Home Depot
Deerfield Beach, FL
01.1989 - 01.1993
- Provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance
- Emphasis on department and product knowledge, providing information on product features, and knowing related items to sell an entire project
- Greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments
- Maintain the in-stock condition of assigned areas, and ensure that it is clean, shop-able, and safe
Education
High School Diploma -
Deerfield Beach High School
Deerfield Beach, FL01.1986
Skills
- Team Leadership
- Strategic Planning
- Inventory Management
- Customer Service
- Talent Aquisition
Timeline
Store Manager
Lowe's Companies Inc
10.2020 - Current
Assistant Store Manager
Lowe's Companies, Inc.
12.2018 - 10.2020
President
Action Power Washing & Maintenance, Inc.
04.2014 - 10.2020
Store Manager
The Home Depot
01.1997 - 04.2014
Assistant Store Manager
The Home Depot
01.1993 - 01.1997
Sales Associate
The Home Depot
01.1989 - 01.1993
High School Diploma -
Deerfield Beach High School