Eric Encarnacion
Antioch,CA
Summary
Critical thinking employee with excellent time management skills. Dedicated problem-solver adept at remaining calm under pressure. Effective ramp agent using top-notch skills in time management and organization.
Overview
16
16
years of professional experience
Work History
Ramp Agent
Delta
San Francisco, California
08.2023 - Current
- Inspected aircraft interiors prior to take-off for any hazards or debris that could cause damage during flight.
- Loaded and unloaded aircrafts with baggage, cargo, and mail safely and efficiently.
- Provided customer service assistance by answering inquiries from passengers regarding arrival and departure times and gate information.
Ramp Service Agent
United Airlines
San Francisco, California
01.2020 - 03.2023
- Reported any maintenance issues found during servicing of the plane to supervisors promptly.
- Monitored the arrival of flights and coordinated activities with ground personnel to ensure efficient turnaround times.
- Stocked cargo compartments with necessary supplies such as blankets and pillows for passenger comfort during flight.
Water Truck Driver
ABM Industries
San Francisco, California
01.2019 - 01.2020
- Reported any mechanical issues or damage to supervisor immediately upon discovery.
- Followed all safety protocols while operating the vehicle and loading and
- Reported any incidents or accidents immediately upon occurrence for proper documentation.
Driver Helper
Gate Gourmet
San Francisco, California
08.2018 - 01.2020
- Ensured that all items were properly secured in the vehicle for transport.
- Verified correct quantity of items delivered to each customer location before leaving site.
- Delivered goods in a safe, timely, and efficient manner while adhering to traffic laws and regulations.
Baggage Handler
ABM Industries
02.2017 - 08.2018
- Conducted routine inspections of baggage belts, conveyors and ramps for proper functioning.
- Ensured that all pieces of luggage are properly tagged before loading them onto an aircraft.
- Assisted passengers with special needs by providing wheelchairs or other assistance devices.
Deckhand
Inland's Boatmen Union
09.2016 - 01.2017
- Repaired minor issues with rigging and sails during trips out to sea.
- Checked navigation lights regularly to ensure they were functioning properly.
- Followed strict guidelines related to hazardous materials handling aboard ship.
Baker/Cook Supervisor
Island Pacific
Pittsburg, California
08.2015 - 08.2016
- Ensured that all health regulations were followed at all times while working in the kitchen.
- Stocked shelves with freshly-baked goods throughout the day as needed.
- Provided customer service by answering questions about menu items or taking orders from customers.
Customer Service Representative
Tropical Gardens Hot Tubs and Tanning
Daly City, California
05.2013 - 08.2015
- Developed strong relationships with customers by providing personalized assistance and support.
- Resolved customer complaints promptly and efficiently.
- Maintained a high level of professionalism when dealing with difficult customers.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Security Officer
Securitas Security
San Francisco, California
01.2011 - 04.2013
- Provided assistance to other departments as needed such as deliveries from vendors or contractors.
- Assisted in the development and implementation of security policies and procedures.
- Confirmed visitor identification prior to granting entry into the building.
Customer Service Representative
San Diego Tennis & Racquet Club
San Diego, California
06.2010 - 01.2011
Customer Service Representative
Chevron gas station
09.2008 - 05.2010
- Developed strong relationships with customers by providing personalized assistance and support.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Education
High School Diploma -
Abraham Lincoln Highschool
San Francisco, California07-2006
Skills
- Crew assistance
- Arrival/departure procedures
- Aviation regulations
- Deicing of aircraft
- Pushback and towing
- Security processes
- Friendly, positive attitude
- Teamwork and collaboration
- Dependable and responsible
- Computer skills
- Excellent communication
Timeline
Ramp Agent
Delta
08.2023 - Current
Ramp Service Agent
United Airlines
01.2020 - 03.2023
Water Truck Driver
ABM Industries
01.2019 - 01.2020
Driver Helper
Gate Gourmet
08.2018 - 01.2020
Baggage Handler
ABM Industries
02.2017 - 08.2018
Deckhand
Inland's Boatmen Union
09.2016 - 01.2017
Baker/Cook Supervisor
Island Pacific
08.2015 - 08.2016
Customer Service Representative
Tropical Gardens Hot Tubs and Tanning
05.2013 - 08.2015
Security Officer
Securitas Security
01.2011 - 04.2013
Customer Service Representative
San Diego Tennis & Racquet Club
06.2010 - 01.2011
Customer Service Representative
Chevron gas station
09.2008 - 05.2010
High School Diploma -
Abraham Lincoln Highschool