Summary
Overview
Work History
Education
Skills
Timeline
Generic

Eric Flores Rodriguez

Naples,FL

Summary

Driven server with a proven track record at SeniorHomes, adept in safe food handling and cultivating strong customer relationships. Excelled in enhancing sales through upselling, maintaining high hygiene standards, and resolving complaints efficiently, ensuring customer satisfaction and compliance with food safety regulations. Demonstrated exceptional ability in menu memorization and guest engagement, contributing to a positive dining experience. Motivated Job Title with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

1
1
year of professional experience

Work History

Server

SeniorHomes
8417 Sierra Meadows Blvd
01.2024 - Current
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Upsold high-profit items to enhance sales numbers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Served food and beverages promptly with focused attention to customer needs.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Inspected dishes and utensils for cleanliness.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.

Education

11TH -

Lely High School
Naples, FL

Skills

  • Safe Food Handling
  • Table Bussing
  • Daily specials memorization
  • Food Delivery
  • Table Setting
  • Supply Restocking
  • Beverage Preparation
  • Guest Engagement
  • Food Running
  • Order Management
  • Food safety practices
  • Allergy awareness
  • Food and beverage pairings
  • Food safety understanding
  • Professional Appearance
  • Food station setup

Timeline

Server

SeniorHomes
01.2024 - Current

11TH -

Lely High School
Eric Flores Rodriguez