Eric Gould

Troubleshoot electrical and hydraulic repairs in the field at customers locations or at branches. Diagnosis customers equipment issues by in person or by phone.

• Demonstrated strong problem-solving abilities by quickly diagnosing and resolving complex technical issues in high-pressure situations.
• Delivered high-quality training sessions to junior technicians, promoting skill development and knowledge sharing.
• Operated hand tools and power equipment according to company safety procedures.
• Managed on-site and off-site installation, repair, maintenance, and test tasks.
• Discussed and recommended service options with customers and explained costs involved.
• Reviewed aspects of job upon completion to alleviate equipment failure and prevent callbacks.

Troubleshoot electrical and hydraulic issues. diagnosis customers equipment while making repairs in the field or at branch. provide training to customers and support.

• Operated hand tools and power equipment according to company safety procedures.
• Managed on-site and off-site installation, repair, maintenance, and test tasks.
• Discussed and recommended service options with customers and explained costs involved.
• Reviewed aspects of job upon completion to alleviate equipment failure and prevent callbacks.
• Trained and supported new hires resulting in better understanding of process flow and safety procedures.
• Established strong relationships with clients by providing exceptional customer support and addressing concerns promptly.
• Provided troubleshooting and repair support to over 10 customers weekly.
• Properly completed work reports for each field visit.