Eric Griffen
Stockton
Summary
Results-oriented leader with strong planning and problem-solving skills. Managed and developed a team of 14+ employees while achieving sales and revenue goals. Coached co-ed basketball for eight years, demonstrating commitment to mentoring and community engagement. Proven ability to juggle multiple priorities and meet tight deadlines while maintaining quality.
Overview
25
25
years of professional experience
Work History
Assistant Manager
Dewey Pest Control
06.2026 - Current
- Streamlined operational processes, enhancing service efficiency and customer satisfaction.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Coached technicians on best practices in pest management techniques.
- Evaluated customer feedback to drive continuous improvement in service delivery and client relations.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Develop strong working relationships with staff, fostering a positive work environment.
- Analyzed service reports to identify trends and implement corrective measures for improvement.
- Continue to train and learn under Branch Manager to fulfill Branch Manager duties.
Branch Operations Manager
Western Exterminators/Rentokil
06.2021 - Current
- Responsible for training, developing and leading the team. Monitoring and adjusting scheduled appointments for efficiencies, field routing, client QC audits, and account management. Managing daily operations of specialists with the goal of providing customer service for customers. Resolving customer complaints in a timely and appropriate manner.
- Responsible for training, developing and leading the team. Monitoring and adjusting scheduled appointments for efficiencies, field routing, client QC audits, and account management. Managing daily operations of specialists with the goal of providing customer service for customers. Resolving customer complaints in a timely and appropriate manner.
- Work with Branch Manager on P&L to ensure max efficiency and profits for the branch
- Adjust job assignments and schedules to keep pace with dynamic business needs, while factoring in processes, employee knowledge base/strengths, and customer demands
- Assemble, organize and lead branch meetings to verify all safety procedures are being adhered to and new procedures & protocols are being followed
- Daily travel throughout territory to visit clients, assist specialists. While partnering closely with the sales team on business development
- Adjusted job assignments and schedules to align with business needs while considering processes and employee strengths.
- Performed a minimum of 10 Quality Assurance Inspections per month to validate the quality of work performed to guarantee service standards, SOP compliance and customer satisfaction
- Work closely with HR on corrective and disciplinary actions for technicians
- Compile and submit monthly pesticide usage reports to the County AG Departments
- Compile inventory and submit monthly chemical deliveries
- Work closely with regional, district and local facility managers as well as the company’s internal team members via weekly and/or daily meetings to discuss strategy and efforts made to rectify issues at jobs that are on an Escalation Status
- Conduct continued education & training to ensure proper licensing
- Perform a minimum of 24 hours a month in “Coaching Rides” with specialists to deliver continued training of the company protocols, safety procedures and customer service
- Work closely with regional, district and local facility managers as well as the company’s internal team members via weekly and/or daily meetings to discuss strategy and efforts made to rectify issues at jobs that are on an Escalation Status
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflow to meet any daily demands
- Demonstrated leadership and problem-solving skills to maintain team efficiency and organize workflow, effectively addressing daily demands.
Pest Control Supervisor
Western Exterminators/Rentokil
08.2020 - 06.2021
- Maintained a small route of 115+ stops. Carried, mixed, and applied chemicals in accordance with laws mandated by the Structural Pest Control Board and other regulations. Ensured the delivery of service to the Customer. Became a trusted technician known for “can-do” attitude, flexibility and highly motivated.
- Certified Field Trainer - CFT, trained new hires in company protocols, safety procedures and customer service expectations, improving delivery standards.
- Conducted detailed inspections and developed pest elimination strategies
- Conducted detailed inspections and developed effective pest elimination strategies, enhancing service outcomes.
- Performed 5 quality assurance inspections monthly to ensure adherence to service standards and standard operating procedures.
- Provided estimates for one-time treatments and continued maintenance programs
- Highlights:
Branch II Pest Control Technician
Advanced IPM
11.2014 - 04.2019
- Managed and maintained service route of 160+ customers a month. Carry, mix & apply chemicals in accordance to the laws mandated by the Structural Pest Control Board as well as following all other rules, laws and regulations. Ensured the delivery of service to the Customer. Became a trusted technician known for “can-do” attitude, flexibility and highly motivated.
- Communicated with customers daily regarding scheduling times to accommodate and to provide the highest level of customer service possible
- Managed multiple large Copesan accounts daily, including Trader Joe’s, Target, Raley’s, Blue Line (Little Caesars), Buffalo Wild Wings, Five Guys, Jack in the Box, and Starbucks, ensuring high standards of service and compliance.
- Obtained additional Live Scan for access to service Lincoln Unified & Stockton Unified School Districts
- Sold services to expand customer base
- Fixed and maintained spray rigs and all other spraying gear for proper and effective working order
- Assisted with chemical inventory management to ensure regulatory compliance and safe operations.
- Mapped out route based on monthly tags and completed all tasks according to customer specifications.
- Achieved lift certification for three years
- Trained new employees in field operations, enhancing team capability and service delivery.
- Won Branch of the Year 2 times
Branch II Pest Control Technician
Zap Termite & Pest Control
03.2005 - 11.2014
- Managed and maintained service route of 180+ customers a month. Carry, mix & apply chemicals in accordance with the laws mandated by the Structural Pest Control Board as well as following all other rules, laws, and regulations. Ensured the delivery of service to the Customer. Became a trusted technician known for “can-do” attitude, flexibility and highly motivated.
- Maintain accurate daily reporting for jobs completed and chemicals used and communicated all information to the Main Office
- Communicated with customers daily regarding scheduling times to accommodate and to provide the highest level of customer service possible
- Demonstrated sales skills to expand customer base on service routes.
- Maintained and repaired spray rigs and equipment to ensure optimal performance and compliance
- Assisted with chemical inventory to ensure regulatory compliance
- Ability to read and understand maps and knowledgeable of logistics
- Ability to map out my route when tags were given at the beginning of each month. Saw to it that they were all completed in accordance with customers times specified, leaving time at the end of each month to assist others in the completion of their route if necessary
- Communicated with customers regarding delinquent accounts
- Trained new employees in field operations, improving team competency and service delivery
- Winner of Beast of the Quarter
- Recipient of the Annual Positive Customer Review Award
Branch II Pest Control Technician
Official Pest Prevention
03.2004 - 03.2005
- Executed daily service assignments safely and legally, ensuring compliance and maintaining organized documentation of completed jobs.
- Executed daily job assignments efficiently
- Supported office staff with various tasks
- Maintained detailed records of daily chemical usage
Lube Technician
Sanborn Chevrolet
06.2002 - 03.2004
- Performed lube, oil, and filter changes on an assortment of vehicles. Services included but were not limited to walk-ins, dealers' customers, and pre-owned fleet cars to place on the dealer lot for sale. Purchased own set of tools imperative for work as well as a secure toolbox and maintained the integrity of said tools. Became a trusted employee in which led to acting as Assistant Manager in the Manger’s absence. Known as an employee with a desire to learn and grow.
- Performed a variety of services per mileage suggestion (ie: transmissions & differential services)
- Executed tire rotation and balancing to ensure vehicle safety and performance.
- Conducted training sessions for new employees to ensure proper job skills and safety protocols.
- Assisted in the relocation to the new Lube Service facility and car wash built in 2004
- Conducted inventory of fluids, parts, and supplies to support efficient operations and maintain a well-stocked work environment.
- Transported fleet vehicles to the car wash to maintain cleanliness and presentation. to car wash prior to the opening of the Lube Service facility
- Coordinated weekly schedules and managed time-off requests for all Lube Service Facility employees, ensuring smooth operations and clear communication with main office.
- Performed a variety janitorial services around the shop to keep a safe and clean workspace
- Assisted mechanics in the repair shop and collision center.
- Committed to working weekends and overtime to meet operational demands and support team. when needed
Lube Technician
Chase Chevrolet
04.2001 - 06.2002
- Executed oil changes on various vehicles, ensuring optimal engine performance.
- Executed tire rotation and balancing procedures to ensure optimal vehicle performance.
- Repaired and changed tires, addressing nail and obstruction issues to enhance vehicle safety.
- Conducted regular maintenance on car lifts to ensure safe and efficient operation.
- Maintained cleanliness and safety of workstation to promote efficient work environment.
- Performed washing and detailing of new vehicles to enhance presentation for customers.
- Prepared vehicles for sale on dealer lot, ensuring they met quality standards and presentation expectations.
- Executed janitorial tasks in shop area to maintain cleanliness and organization.
- Always willing and eager to learn from mechanics
Education
High School Diploma -
Brookside Christian High School
Stockton, CA06-2000
Skills
- Customer communication
- P&L management
- Conducted detailed inspections and developed pest elimination strategies
- Quality assurance inspections
- Job assignment adjustments
- Territory management
- Branch meeting leadership
- HR collaboration
- Maintain the scheduled fleet maintenance of company vehicles, resulting in a 15% decrease in repair costs & downtime
- Stakeholder collaboration
- Ongoing training
- Coaching sessions
- Compile and submit monthly pesticide usage reports to the County AG Departments
- Compile inventory and submit monthly chemical deliveries
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflow to meet
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflow to meet
Timeline
Assistant Manager
Dewey Pest Control
06.2026 - Current
Branch Operations Manager
Western Exterminators/Rentokil
06.2021 - Current
Pest Control Supervisor
Western Exterminators/Rentokil
08.2020 - 06.2021
Branch II Pest Control Technician
Advanced IPM
11.2014 - 04.2019
Branch II Pest Control Technician
Zap Termite & Pest Control
03.2005 - 11.2014
Branch II Pest Control Technician
Official Pest Prevention
03.2004 - 03.2005
Lube Technician
Sanborn Chevrolet
06.2002 - 03.2004
Lube Technician
Chase Chevrolet
04.2001 - 06.2002
High School Diploma -
Brookside Christian High School