Eric Harper

Supported senior adults aged 60 and older, as well as adults aged 18-59 with disabilities, to enhance their quality of life.

• Reviewed and updated case documentation to guarantee adherence to departmental policies and regulatory requirements.
• Provided crisis intervention and emotional support to clients facing challenging situations.
• Assessed client development and refined care plans to support individual needs and enhance overall well-being.
• Participated in training sessions to enhance knowledge of best practices in adult protective services.
• Updated client documentation for accurate, compliant and current records.
• Facilitated client interviews to identify limitations and issues, ensuring appropriate services were implemented to meet needs.
• Provided guidance to families on accessing vital community resources, including housing assistance, financial aid, and healthcare providers.
• Maintained regular contact with clients by calling and visiting clients' homes.
• Performed assessments of living environments through home visits to ensure individuals receive necessary support.
• Collaborated with multidisciplinary teams to ensure comprehensive support for vulnerable adults.

Led comprehensive investigations into allegations of child abuse and neglect, ensuring thorough examination of potential mental and physical injuries, sexual abuse, exploitation, and excessive corporal punishment.

Evaluated family functioning levels to identify strengths and risks within home structures impacting child safety.

Delivered essential contact information and referrals to assist families in need of support services.

Delivered expert testimony in court to support legal proceedings involving case files and investigation materials.

Ensured accurate and up-to-date case history records to support effective case management.

Collected and documented comprehensive information from callers reporting to agency hotline.

Analyzed incoming information to determine validity and prioritized it according to established statutory criteria for investigations.

Facilitated appropriate route reporting directly to case workers for timely response and assessment.

§ The Hotline Specialist also conducts an investigation regarding allegations of abuse and/or neglect which may include mental injury, physical injury, sexual abuse and exploitation, negligent treatment or maltreatment, and excessive corporal punishment of a child victim.

Facilitated adult services support activities, including collection development, weeding, and programming to optimize library resources.

Supported library operations by guiding patrons in locating desired reading, listening, and viewing materials.

Facilitated public instruction on utilizing library resources, encompassing training on catalog navigation, internet computers, databases, digital services, and e-content devices.

Creation and implementation of senior and adult programming.

Oversaw collection management of library materials and media resources.

• Provided exceptional customer service, ensuring a positive shopping experience for all guests.
• Collaborated with team members to maintain store cleanliness and organization, enhancing product visibility.
• Operated cash register efficiently, managing transactions accurately and resolving issues promptly.
• Assisted in inventory management, restocking shelves to ensure product availability and freshness.