Eric Henderson
SAN ANTONIO,TX
Overview
11
11
years of professional experience
1
1
Certification
Work History
Head Bartender
The Fig Tree
01.2012 - 03.2019
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Ensured exceptional service standards through quick resolution of concerns.
- Applied alcohol safety protocols to mitigate guest intoxication.
- Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Enhanced revenue through upselling techniques.
- Managed high customer volumes during special events.
- Guided new bartending staff through beverage crafting processes and service excellence to improve performance.
Bar Manager
The Funky Butt
11.2007 - 12.2011
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
Education
Bachelor of Arts - Music Performance
University of North Texas
Denton, TX05-2002
Skills
- Staff training and supervision
- Attentive service
- Cash handling expertise
- Taking inventory
- POS system proficiency
- Strong communication skills
- Quality control standards
- Suggestive selling
- Advanced bartending techniques
- Drink pairing
- Highly reliable
- Food service
- Professional appearance
- Service-oriented mindset
- Creative mixology
- Anticipating guest needs
Certification
- Alcohol Server License/Certificate
- Food Handler's Card or Permit
- Certified Sommelier Examination Level 1 – Court of Master Sommeliers.
Timeline
Head Bartender
The Fig Tree
01.2012 - 03.2019
Bar Manager
The Funky Butt
11.2007 - 12.2011
- Alcohol Server License/Certificate
- Food Handler's Card or Permit
- Certified Sommelier Examination Level 1 – Court of Master Sommeliers.
Bachelor of Arts - Music Performance
University of North Texas
Similar Profiles
Lynell Coleman JrLynell Coleman Jr
Pipeline Laborer at The Fig TreePipeline Laborer at The Fig Tree
Lynell Coleman JrLynell Coleman Jr
Pipeline Laborer at The Fig TreePipeline Laborer at The Fig Tree
Fulton EnnisFulton Ennis
Polisher at The Fig TreePolisher at The Fig Tree