Eric Henderson
SAN ANTONIO,TX
Overview
11
11
years of professional experience
1
1
Certification
Work History
Head Bartender
The Fig Tree
01.2012 - 03.2019
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Ensured exceptional service standards through quick resolution of concerns.
- Applied alcohol safety protocols to mitigate guest intoxication.
- Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Enhanced revenue through upselling techniques.
- Managed high customer volumes during special events.
- Guided new bartending staff through beverage crafting processes and service excellence to improve performance.
Bar Manager
The Funky Butt
11.2007 - 12.2011
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
Education
Bachelor of Arts - Music Performance
University of North Texas
Denton, TX05-2002
Skills
- Staff training and supervision
- Attentive service
- Cash handling expertise
- Taking inventory
- POS system proficiency
- Strong communication skills
- Quality control standards
- Suggestive selling
- Advanced bartending techniques
- Drink pairing
- Highly reliable
- Food service
- Professional appearance
- Service-oriented mindset
- Creative mixology
- Anticipating guest needs
Certification
- Alcohol Server License/Certificate
- Food Handler's Card or Permit
- Certified Sommelier Examination Level 1 – Court of Master Sommeliers.
Timeline
Head Bartender
The Fig Tree
01.2012 - 03.2019
Bar Manager
The Funky Butt
11.2007 - 12.2011
Bachelor of Arts - Music Performance
University of North Texas