Eric Hess

• Operated cash register to ring up final bill and process various forms of payment.
• Assisted other team members to achieve goals.
• Addressed guest needs, questions, or concerns to create optimum experience onboard.
• Provided excellent customer service by greeting customers and meeting quality expectations.
• Trained new team members on procedures, customer service, and sales techniques.
• Became familiar with products to answer questions and make suggestions.
• Stocked shelves to organize aisles in assigned department.
• Worked well with teammates and accepted coaching from management team.

• Collected route as outlined in route sheet, documenting changes or obstacles to job execution through written descriptions and attachment of photos taken with company camera.
• Performed pre and post-trip truck inspection, cleaned cab of any trash or spills incurred en route and turned in vehicle condition report.
• Drove trucks along established routes, through residential streets and alleys and business and industrial areas.
• Verified assigned truck fully-fueled and safe to operate and required paperwork on board before leaving yard.
• Attended and participated in scheduled training programs, briefings and meetings required by company or assigned by supervisor.
• Used hand signals to communicate with other workers or drivers.
• Communicated with dispatchers concerning delays, unsafe sites, accidents, equipment breakdowns and other maintenance problems.
• Executed and performed daily safety and maintenance checks on trucks and related equipment.
• Refueled trucks and alerted mechanics when necessary to add fluids such as oil and hydraulic fluid.
• Dismounted recycling trucks to collect recycling. Also became adept at driving and reversing in tight spaces.
• Worked closely with supervisors to improve route efficiencies and identify best practices.
• Positioned and returned container on customer's property with lids and doors properly replaced and containers located without risk of obstruction traffic flow or driveway entrances.
• Notified supervisor of incidents injuries or property damage, awaiting direction, and avoiding taking action or making statements without company authorization.

• Assessed customer drop-off locations to identify safest areas to leave packages, hiding packages behind pillars, beside furniture, or beneath doormats to prevent theft.
• Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
• Delivered packages to customer doorsteps and business offices.
• Verified daily deliveries against shipping instructions before delivering to customers.
• Handled packages carefully, observing indications on packaging of fragile contents and contents sensitive to variations in spatial orientation, keeping from turning upside-down.
• Loaded van and properly secured items to prevent damage for deliveries.
• Completed on-time deliveries by choosing best and most efficient routes.
• Fostered positive working relationships with regular customers.
• Operated vehicle safely in highly congested areas with no traffic violations.
• Picked up and delivered packages to and from customer locations according to schedule, maintaining accurate inventory of packages and delivery records.
• Left notifications of attempted deliveries for packages requiring signatures, alerting recipients of scheduled future attempts or store location holding package for pick-up.
• Maintained clean driving record and observed relevant traffic laws to reduce risks.
• Utilized GPS to plan delivery routes with focus on efficiency and deadline management.
• Protected people and equipment from hazardous materials by using correct procedures.
• Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
• Identified mechanical issues, completed basic repairs and reported serious concerns to management.
• Complied with vehicle driving rules as well as company policies and procedures regarding safe vehicle operations.

• Followed policies and procedures for daily operations to fully comply with company regulations.
• Supported vanillin extraction procedures to meet standardized requirements and accuracy.
• Maintained extraction operations by initiating, coordinating and supporting operational policies and procedures.
• Liaised with Quality Control team on elements of extraction, final product testing and formulating processes.
• Worked with extraction crew to carry out safest possible operations and meet production targets.
• Participated in team projects, demonstrating an ability to work collaboratively and effectively.
• Verified PPE integrity and operation before completing extraction work.
• Notified supervisor to escalate issues needing further investigation or study.
• Performed quality assurance through analytical testing for quality, consistency and efficacy.

• Assisted with day-to-day operations, working efficiently and productively with all team members to build wind blades.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Applied effective time management techniques to meet tight deadlines for wind blade production.
• Identified issues, analyzed schematic drawing information and provided solutions to problems.
• Cultivated interpersonal skills by building positive relationships with others.
• Managed time efficiently in order to complete all tasks within deadlines, typically completing work on two wind blades per shift.
• Worked well in a team setting, providing support and guidance.
• Skilled at working independently and collaboratively in a team environment.
• Adaptable and proficient in learning new concepts quickly and efficiently.

• Established open communication and positive relationships with students, parents, peers, and administrative staff.
• Provided warm, supportive environment for developing academic, social, and emotional growth.
• Reinforced positive behavior by encouraging efforts through affirmation statements and praising accomplishments.
• Met with parents to review Individualized Education Plans for at-risk students.
• Prepared and administered grade-specific tests and examinations regulated by school district to monitor students' growth and to report progress to parents.
• Taught core subjects of math, science, technology, and history.
• Created lesson plans to correlate with state curriculum standards and devised educational programs to meet educational objectives.
• Administered various reading tests and determined student reading levels based on assessment findings.
• Maintained knowledge of school curricula, standards and policies to correctly prepare students for higher grade levels.
• Maintained student portfolios to monitor learning progress and completion of work required for promotion to next grade level.
• Pursued professional development during summer months to maintain certification and extend skills.
• Coached, mentored and evaluated student teachers for progress against program objectives.
• Designed and presented lesson plans in one or more academic subjects using variety of teaching techniques to appeal to various learning styles within assigned grade level.
• Provided regular feedback to students on progress and assigned grades based on performance.
• Adapted lessons to differentiate instruction and meet students' diverse learning needs and abilities.
• Attended students' concerts, sporting events and performances to offer support and encourage extracurricular activities.
• Integrated technology and multimedia tools into lessons to enhance student learning.
• Built positive relationships with parents to involve families in educational process.
• Taught lessons encompassing skill-building activities in speaking, writing, reading and listening.
• Assessed student progress by administering tests and evaluating results.
• Helped students develop self-esteem and life skills by fostering healthy conflict-resolution, critical thinking, and communication.
• Retained student interest and maximized receptive learning.
• Created supportive and inclusive learning environments, fostering positive classroom atmospheres supporting student growth and learning.

Received an Honorable Discharge after serving a six-year enlistment. Attended both "A" school and "C" school in Pensacola, FL for preparation to work on ships as an Electronic Warfare Technician. Trained to operate and repair sensitive shipboard defensive and offensive electronic equipment used to alert ship's officers of any impending threats. Participated in various training exercises to maintain readiness at all times. Served on board the U.S.S. Enterprise (CVN-65) and the U.S.S. Downes (FF1070) as well as time spent at the Fleet Deception Group (FLTDECGRU) in Coronado, CA. Traveled to a variety of international ports of call and experienced many unique opportunities.