Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Eric Hollandsworth

Bloomfield,NM

Summary

Aspiring IT Support Specialist with a background in customer service and a Bachelor of Science in Information Technology. Skilled in technical support, network troubleshooting, and database management, with a strong foundation in Python, SQL, and AWS. Proven ability to deliver exceptional customer experiences and solve technical issues efficiently. Eager to leverage technical expertise and analytical skills to enhance IT support operations.

Overview

11
11
years of professional experience

Work History

Field Technician

Capital Business Systems
Farmington, NM
10.2025 - Current
  • Diagnosed and resolved technical issues for clients, ensuring optimal system functionality.
  • Conducted routine maintenance on equipment, enhancing reliability and performance.
  • Installed and configured hardware and software solutions tailored to client needs.
  • Provided training to users on system features, improving user proficiency and satisfaction.
  • Communicated with supervisor to report progress, discuss issues and seek guidance.
  • Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
  • Collaborated with other field technicians to resolve complex technical issues.

ENVIRONMENTAL SERVICES AIDE

Aramark
Farmington, NM
04.2015 - 10.2025
  • Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
  • Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
  • Maintained and organized cleaning supplies stock, ensuring availability and efficient use of resources.
  • Worked effectively in team environments to make the workplace more productive.
  • Addressed customer questions effectively, boosting satisfaction levels by providing clear and helpful information.

Education

Bachelor of Science - Information Technology

Arizona State University
Tempe, AZ
05-2025

High School Diploma - undefined

Bloomfield High School
Bloomfield
05-2011

Skills

  • Team collaboration
  • Customer service
  • Technical support
  • Time management abilities
  • Adaptable and flexible
  • Analytical thinking
  • Database management
  • Software development
  • Network troubleshooting
  • Python
  • SQL
  • AWS
  • JavaScript
  • HTML
  • Cisco Networking
  • Cloud Networking
  • Field operations
  • Professional communication
  • Data collection

Timeline

Field Technician

Capital Business Systems
10.2025 - Current

ENVIRONMENTAL SERVICES AIDE

Aramark
04.2015 - 10.2025

High School Diploma - undefined

Bloomfield High School

Bachelor of Science - Information Technology

Arizona State University