Eric Jensen
Austin,MN
Summary
Dynamic customer service professional with strong cash handling and conflict resolution skills. Proven ability to enhance guest satisfaction and support successful event execution.
Overview
56
56
years of professional experience
Work History
Cashier
Walmart
Austin, MN
01.2025 - 04.2025
- Checked out customers, helped them to find items they needed.
President
Black Tie Casino, Inc.
Austin, MN
09.1999 - 10.2020
- Provided exceptional customer service to enhance guest satisfaction.
- Developed creative solutions to ensure successful event planning and execution.
- Provided comprehensive customer service support by responding promptly and courteously to inquiries and requests relating to upcoming events.
- Conducted post-event evaluations in order to identify areas where processes could be improved upon.
- Supervised staff members throughout the duration of an event ensuring timely setup and teardown of equipment and proper execution of tasks according to established plans.
- Scheduled and coordinated events and activities.
- Delegated work to staff, setting priorities and goals.
- Planned programs of events or schedules of activities.
- Communicated clearly with coworkers using radio, phone and text to stay on top of operations needs.
- Assigned tasks and work hours to staff.
- Resolved customer complaints regarding worker performance or services rendered.
- Communicated with customers to convey information about events or activities.
- Trained workers in company procedures or policies.
- Explained rules and regulations of facilities and entertainment attractions to customers.
Military Manual Writing
Naval Undersea Systems Center
Newport, RI
04.1989 - 08.1999
- Created user manuals for software applications and technical products.
- Collaborated with engineers to ensure accurate documentation of processes.
- Edited technical documents for clarity, consistency, and compliance standards.
- Completed writing assignments according to set standards regarding order, clarity, conciseness, style and terminology.
- Created user documentation for various materials and developed how-to guides and instruction manuals.
- Edited documents for grammar, clarity, content and formatting.
- Proofread documents for accuracy before publication.
- Worked closely with engineering staff to ensure that product documentation was accurate, complete, concise, consistent, up-to-date, usable and accessible.
- Gathered information from subject matter experts to create technical documentation.
- Worked with internal team to obtain in-depth understanding of products.
- Selected various graphics to accompany written material.
- Developed and maintained platform-specific documentation, comprising operations manuals, engagement model documentation and training material or collateral.
- Ensured compliance with applicable standards while creating technical documents such as ISO 9000 or IEEE Standards.
- Maintained a library of existing technical documents and manuscripts.
- Arranged for publication, printing and distribution of writing.
- Updated instruction booklets and publications.
- Translated complex technical information into clear, concise, and accessible language for non-technical audiences.
- Conducted in-depth research on technical products to understand and describe their functionalities accurately.
- Maintained open communication with project stakeholders to ensure technical documentation met all requirements and expectations.
- Managed documentation projects from concept to completion, adhering to strict timelines and quality standards.
Military
United States Navy
various, various
06.1969 - 04.1989
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Maintained updated knowledge through continuing education and advanced training.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Recognized by management for providing exceptional customer service.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Updated and maintained databases with current information.
Education
Associate of Science -
On-Line Classes And Life Experiences
01-1989
Skills
- Customer service
- Cash handling
- Point of sale
- Team collaboration
- Effective communication
- Liquor regulations and compliance
- Patience and empathy
- Conflict resolution
- Empathy and patience
- Guest inquiries
- Written and verbal communication
- Money handling
- Payment processing
- Gift card handling
- Sales transactions
- Cash register systems
- Liquor law compliance
- Work ethic and integrity
- Order packaging
- Cleaning and sanitizing
- Clear communication
- Attention to detail
- Dependability and reliability
- Receipt handling
- Point-of-sale system
- Customer assistance
- Currency counting
- Cash register operation
- Merchandise restocking
- Issue resolution
- Basic math
- Professionalism and courtesy
Timeline
Cashier
Walmart
01.2025 - 04.2025
President
Black Tie Casino, Inc.
09.1999 - 10.2020
Military Manual Writing
Naval Undersea Systems Center
04.1989 - 08.1999
Military
United States Navy
06.1969 - 04.1989
Associate of Science -
On-Line Classes And Life Experiences