Eric Johnson
Sallisaw,OK
Summary
Dynamic Assistant General Manager at Cookson Hills Electric Cooperative, skilled in operations management and staff development. Successfully enhanced customer satisfaction through effective team leadership and streamlined workflows. Proven track record in budget control and inventory management, fostering a culture of excellence and continuous improvement within the organization.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Cookson Hills Electric Cooperative
Sallisaw, OK
01.1997 - 01.2022
- Managed daily operations to ensure efficient service delivery to members.
- Developed and implemented training programs for staff on customer service best practices.
- Coordinated communication between departments to streamline project workflows.
- Analyzed member feedback to identify areas for service improvement and efficiency gains.
- Oversaw budget management, ensuring alignment with organizational financial goals.
- Facilitated strategic planning sessions to align team objectives with cooperative initiatives.
- Mentored junior staff, fostering professional development and enhancing team performance.
- Motivated, trained, and disciplined employees to maximize performance.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Managed team schedule with eye for coverage needs and individual strengths.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Implemented staff training programs that improved service quality and increased customer loyalty.
Education
Bachelor of Science - Physical Sciences
Kansas State University
Manhattan, KS1981
Skills
Staff management
Inventory control
Operations management
Staff development
Employee scheduling
Operations oversight
Budget control
Workflow coordination
Business operations
Team leadership
Payroll administration and timekeeping
Certification
CLCP Certified Loss Control Professional
Certified first aid professional
Certified fork lift equipment instructor
President of Oklahoma Association of Electric Supervisors
Timeline
Assistant General Manager
Cookson Hills Electric Cooperative
01.1997 - 01.2022
Bachelor of Science - Physical Sciences
Kansas State University