ERIC JOHNSON
Philadelphia
Summary
Over a decade of enhancing guest experiences and optimizing operations in the dining industry. Strong expertise in vendor relations, event planning, and budget management, leading to improved service quality and efficiency. Committed to cultivating a culture of excellence through effective training and marketing strategies.
Overview
14
14
years of professional experience
Work History
Assistant General Manager
Raising Cane's Restaurants
Philadelphia
02.2025 - Current
- Oversaw scheduling to ensure adequate staffing during peak hours.
- Enforced health and safety standards to maintain a safe dining environment.
- Collaborated with management to create effective marketing strategies and promotions.
- Managed customer feedback processes to identify and address service issues, enhancing overall satisfaction.
- Supported financial reporting and budget management to ensure alignment with operational goals.
- Trained and guided staff on procedures and policies to ensure compliance and consistency in service delivery.
- Achieved cleanliness standards by revising daily, weekly, and monthly execution tasks.
- Assisted in daily operations and staff management at fast-paced restaurant.
General Manager
Rosemary
Ridley Park
06.2023 - 07.2024
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Oversaw daily operations and ensured efficient workflow across all departments.
- Developed and implemented strategic initiatives to enhance customer satisfaction.
- Managed budgets and allocated resources effectively for operational success.
- Trained and mentored staff to improve performance and foster teamwork.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Created schedules and monitored payroll to remain within budget.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Delegated work to staff, setting priorities and goals.
General Manager
Stratus Rooftop Lounge
Phila
02.2022 - 06.2023
- Effectively managed budgets and allocated resources to drive operational success.
- Monitored financial performance, identifying opportunities for cost savings and revenue growth.
- Analyzed market trends to guide business strategies and product offerings.
- Developed and implemented marketing initiatives while managing talent procurement
- Monitored monthly sales and prepared reports to inform business development planning.
- Collaborated with vendors to optimize supply chain processes and reduce costs.
- Built strong relationships with customers and vendors through effective account management.
- Facilitated team meetings to coordinate buyouts, weddings, and private events
- Coordinated employee training activities to ensure compliance with company policies.
Manager
Red Owl Tavern
Phila
01.2020 - 01.2022
- Led a team of 45 employees, ensuring high productivity and excellent customer service.
- Managed scheduling and coordinated shifts for all team members.
- Coached, mentored and trained team members in order to improve their job performance.
- Recruited and hired qualified candidates to fill open positions.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Created monthly reports for senior management summarizing operational performance metrics.
- Implemented inventory management practices for supplies.
- Trained new employees on service standards and operational procedures.
Server
Red Owl Tavern
Phila
01.2013 - 01.2020
- Engaged with patrons to enhance their dining experience through personalized service.
- Collaborated with kitchen staff to ensure timely meal delivery and satisfaction.
- Assisted in training new servers on menu items and service standards.
- Maintained cleanliness and organization of dining areas throughout service shifts.
Education
Food Safety Certification -
Food Safe
Responsible Alcohol Management Program Certification -
RAMP
Bar Smarts Certification -
Bar Smarts
Skills
- Staff Management
- Scheduling
- Budgeting
- Inventory Management
- Financial Management
- Cost Control
- Sales Reporting
- Vendor Relations
- Promotional Strategies
- Customer Engagement
- Event Planning
- Feedback Systems
- Compliance Management
- Food Safety
- Point of Sale Systems
- Reservation Systems
- Order Management
- Dining Reservations
- Service Improvement
- Client Retention
- Process Improvement
- Staff Development
- Microsoft Office
- Inventory control
- Sales Strategy
- Sales Strategy
Hobbies and Interests
- Indoor Rock Climbing
- Camping
- Dogs
- Gardening
- Reading
- Movies
- Dance
Timeline
Assistant General Manager
Raising Cane's Restaurants
02.2025 - Current
General Manager
Rosemary
06.2023 - 07.2024
General Manager
Stratus Rooftop Lounge
02.2022 - 06.2023
Manager
Red Owl Tavern
01.2020 - 01.2022
Server
Red Owl Tavern
01.2013 - 01.2020
Food Safety Certification -
Food Safe
Responsible Alcohol Management Program Certification -
RAMP
Bar Smarts Certification -
Bar Smarts