Eric Knight
Springdale,AR
Summary
Results-driven Claims Manager with 20 years of experience in insurance claims operations, specializing in oversight of adjuster teams. Proven ability to manage adjusters, streamline claims processes, and ensure compliance with carrier guidelines. Strong background in catastrophe response, complex claims resolution, and performance optimization. Known for improving cycle times and delivering high-quality customer outcomes.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Claims Manager
Engle Martin & Associates
10.2021 - Current
- Led a high-performing team of 15–20 independent adjusters, driving operational efficiency and maintaining high standards of claim accuracy and compliance
- Directed daily claim operations, ensuring timely investigations, accurate scoping, and compliance with carrier guidelines and state regulations
- Reviewed and approved estimates, settlements, and coverage decisions to ensure quality control
- Monitored adjuster performance through audits, file reviews, and KPI tracking
- Provided ongoing coaching, training, and mentorship to improve adjuster productivity and technical expertise
- Managed catastrophe (CAT) deployments, including staffing, workload distribution, and rapid response coordination
- Implemented process improvements that increased claim efficiency and reduced cycle times
- Ensured adherence to safety, compliance, and documentation standards across all claim files
- Handled high-exposure or complex claims, providing guidance on coverage interpretation and negotiation strategies
Commercial Claims Specialist
Nationwide Insurance
11.2015 - 07.2018
- Moderate to high-complexity property damage claims including Commercial and Farmowners Policies
- Determining proper policy coverages and applying best claims practices to conclude assigned cases in accordance with company guidelines
General Adjuster
Farmers Insurance Group
09.2013 - 11.2015
- Central Zone Large Property ($100k plus)
- Adjusting large or complex losses in their entirety
- Trained claims employees in adjusting large or complex claims
- Worked closely with District Managers and Agency Force
General Adjuster
Farmers Insurance Group
12.2009 - 09.2013
- Central Advanced Property Team ($30k to $100K)
- Adjusting large or complex losses in their entirety
- Created official mentorship program to develop local adjusters
- Completed team re-inspections, file reviews, and field rides
- Promoted collaboration with agencies
- Served as Acting Supervisor for 8 months
Field Claims Representative
Farmers Insurance Group
10.2006 - 12.2009
- Arkansas/Oklahoma Property
- Ability to investigate, determine coverage, estimate damages, and negotiate the settlement of assigned claims
- Proficient in Xactimate estimating software
- Created quality files and ensuring fast, fair, and accurate claim settlements
Education
Bachelor of Science - Business Administration
Williams Baptist University
Walnut Ridge, ARSkills
- Claims Management & Oversight
- Independent Adjuster Supervision
- Catastrophe (CAT) Response
- Commercial & Homeowners Property Claims
- File Auditing & Compliance
- Policy interpretation
- Performance Metrics & KPIs
- Team Leadership & Coaching
- Process Improvement
- Customer Escalation Resolution
- Xactimate Profiency
- Various Claims Management Systems
- Microsoft Office (Excel, Word, Outlook, PowerPoint)
Certification
- Licensed Adjuster – AR, LA, MS, OK, TX
- Xactimate Level 1/2 Certified
Timeline
Claims Manager
Engle Martin & Associates
10.2021 - Current
Commercial Claims Specialist
Nationwide Insurance
11.2015 - 07.2018
General Adjuster
Farmers Insurance Group
09.2013 - 11.2015
General Adjuster
Farmers Insurance Group
12.2009 - 09.2013
Field Claims Representative
Farmers Insurance Group
10.2006 - 12.2009
Bachelor of Science - Business Administration
Williams Baptist University