Eric Martinez

Server

KPOP BBQ and Bar

Woodstock, GA

06.2022 - Current

Provided exceptional service to high volume of daily customers.
Communicated with other restaurant staff members and section partners to ensure efficient operations within the restaurant environment.
Responded efficiently to guest inquiries and complaints in a professional manner.
Brought out customer protein orders to cook on grills built in to the table while maintaining other grills.
Greeting and serving new tables while maintaining temperature of grills at other tables.
Trained new employees on restaurant procedures, service, and cooking techniques.
Set up tables in between parties to reduce wait times.
Explained menu items, describing ingredients, and cooking methods upon request.
Explained menu options to guests, offered suggestions, and took orders for food and beverages.
Collected dirty dishes and glasses from tables or counters, to decrease cleaning time for bussers and wait time for customers.
Provided menus and answered questions regarding menu items.
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Operated POS terminals to input orders, split bills and calculate totals.
Greeted customers, answered questions and recommended specials to increase profits.
Satisfied customers by offering refills, napkins, and more food.
Performed opening duties such as setting up the dining area and restocking supplies.
Communicated effectively with kitchen staff regarding customer allergies or special requests.
Followed health safety guidelines when preparing and serving food products.
Cleaning and preparing dining room during down time.
Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.