Eric Martinez Guevara
Dallas,Texas
Summary
Retail management professional with a track record in optimizing store operations, KPI goals and metrics, and delivering high-quality customer service. Ability to lead teams, multitask, coordinate, and adapt to changing business needs. Focused on driving sales and maintaining a collaborative work environment.
Overview
2
2
Languages
5
5
years of professional experience
Work History
Assistant Store Manager
Urban Outfitters
Frisco, TX
09.2025 - Current
- Led team to improve performance; Managed inventory levels for accuracy; Customer connection; Problem resolution; KPI knowledge; Scheduling; Executed sales strategies to boost revenue; Visual Merchandising; Hiring; Training.
Operations Associate
DashMart
Garland, TX
12.2024 - 07.2025
- Received and stocked products to ensure product availability; Upkeep of store cleanliness; Prepared and distributed orders to meet customer needs; Managed inventory to maintain accurate stock levels; Order completion efficiency and accuracy; Provided customer service by assisting shoppers with inquiries and concerns.
Team Lead/Assistant Store Manager
Earthbound Trading Company
Mesquite, TX
11.2022 - 10.2024
- Organized merchandise. Cleaning duties; Offer product information; Facilitated communication by translating between languages; Managing money; Supervised team activities to achieve project goals; Created and maintained appealing store layouts to improve customer experience; Executed daily opening and closing tasks to maintain store operations; Upkeep of store inventory; Training.
Ambassador
Dallas World Aquarium
Dallas, TX
10.2021 - 08.2022
- Guided guests through the establishment, providing directions and assistance.; Coordinated customer intake process to ensure efficient visitor flow; Performed cleaning duties; Maintained cleanliness and organization of the establishment's interior and exterior.; Addressed customer complaints to enhance visitor satisfaction; Provided information on animals and displays to enrich guest experience.
Education
Bachelor of Science - Psychology
University of North Texas
Denton, TX12-2026
High School Diploma - undefined
Judge Barefoot Sanders Law Magnet
Dallas, TX05-2022
Skills
- Customer service experience
- Management experience
- Bilingual proficiency
- KPI analysis
- Communication skills
- Conflict resolution
- Relationship building
- Sales strategy
- Problem-solving
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Assistant Store Manager
Urban Outfitters
09.2025 - Current
Operations Associate
DashMart
12.2024 - 07.2025
Team Lead/Assistant Store Manager
Earthbound Trading Company
11.2022 - 10.2024
Ambassador
Dallas World Aquarium
10.2021 - 08.2022
High School Diploma - undefined
Judge Barefoot Sanders Law Magnet
Bachelor of Science - Psychology
University of North Texas