Eric McDowney-Lee
Washington,DC
Summary
Dedicated Assistant Property Manager with background overseeing wide range of daily operations for properties. In-depth knowledge of tenant, landlord and association laws. Resourceful problem solver with strong computer skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Assistant Property Manager
OneWall Community
Washington, DC
05.2022 - Current
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Enhanced property value by overseeing regular upkeep, repairs, and capital improvement projects.
- Developed strong relationships with vendors, negotiating favorable contracts for cost-effective services.
- Streamlined rent collection process for improved cash flow and reduced delinquencies.
- Implemented new marketing strategies to attract prospective tenants and maintain high occupancy rates.
- Assisted in the preparation of annual budgets, monitoring expenses to ensure financial goals were met.
- Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Organized community events to foster positive relationships between tenants and build a sense of community within the property.
- Maintained accurate records of all transactions, ensuring timely reporting to senior management and owners.
- Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
- Prepared detailed reports on property performance metrics for monthly review meetings with senior management team members.
- Served as point-of-contact between residents and building personnel thereby effectively managing daily concerns or inquiries.
- Reduced vacancy rates through targeted marketing efforts like hosting open houses and leveraging social media platforms.
- Collaborated with legal department on eviction proceedings when necessary; following proper protocols and documentation requirements laid down by law.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
- Trained new hires on company policies, procedures, software applications and industry best practices-leading them towards successful job performance.
- Followed up on delinquent tenants and coordinated collection procedures.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
Assistant Property Manager
BeMore Staffing
Washington, DC
05.2020 - 05.2022
- Complied with safe housing requirements and contractual obligations by resolving tenant issues and service needs.
- Showed apartments to potential tenants and answered questions regarding community.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Processed security deposit refunds.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Attended staff meetings and took extensive notes to share with property manager.
- Directed property management program by determining requirements, planning for material equipment replacement and implementing quality control oversight.
- Collected and maintained careful records of rental payments and payment dates.
- Communicated effectively with owners, residents, and on-site associates.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Kept properties in compliance with local, state and federal regulations.
- Completed annual rent calculations using housing database software.
- Generated leads for sales and rental properties through cold calls and referrals.
- Maximized rental income while minimizing expenses through effective planning and control.
Assistant Property Manager
Potomac Plaza Condos
Washington, DC
10.2019 - 05.2020
- Enhanced property value by overseeing regular upkeep, repairs, and capital improvement projects.
- Assisted in the preparation of annual budgets, monitoring expenses to ensure financial goals were met.
- Organized community events to foster positive relationships between tenants and build a sense of community within the property.
- Improved communication channels between management, staff, and tenants by implementing new technology tools such as online portals or mobile apps.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Directed property management program by determining requirements, planning for material equipment replacement and implementing quality control oversight.
- Communicated effectively with owners, residents, and on-site associates.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Kept properties in compliance with local, state and federal regulations.
- Generated professional networks by engaging in professional, industry and government organizations.
Concierge Manager
Cleaning Resources
Washington, DC
07.2019 - 11.2019
- Enhanced guest satisfaction by promptly addressing inquiries and providing personalized recommendations.
- Streamlined front desk operations for improved efficiency and guest experience.
- Developed strong relationships with local vendors to secure special deals and discounts for guests.
- Implemented a guest feedback system to identify areas for improvement and drive continuous service enhancements.
- Coordinated guest transportation arrangements, including airport transfers, car rentals, and limousine services.
- Maintained up-to-date knowledge of local events, venues, and attractions to provide accurate information to guests.
- Resolved guest complaints with diplomacy and professionalism to maintain positive brand reputation.
Leasing Manager
Edgewood/Vantage Management
Bethesda, MD
05.2016 - 12.2018
- Increased tenant satisfaction by addressing concerns promptly and effectively resolving issues.
- Built strong relationships with clients through exceptional customer service, resulting in increased lease renewals.
- Organized and hosted community events, fostering a positive living environment for tenants.
- Managed lease agreements from inception to termination, ensuring legal compliance and minimizing potential disputes between parties.
- Coordinated move-in logistics for new residents, easing their transition into their new homes while maintaining a smooth workflow within the office environment.
- Optimized unit turnover times by working closely with maintenance staff to prioritize repairs and cleaning tasks.
- Managed daily and weekly marketing and leasing plans.
- Trained leasing professionals on regulatory requirements, company policies, and office procedures.
- Collected, completed, and processed lease applications.
Animated Character Impersonator
LGWEDS Entertainment
Largo, MD
08.2010 - Current
- Enhanced character believability by implementing advanced animation techniques and attention to detail.
- Collaborated with designers and developers for the seamless integration of animated characters into game environments.
- Incorporated motion capture data into character animations, achieving realistic movements while maintaining artistic vision.
- Collaborated with other animators to create coherent images within scenes.
Education
No Degree - Political Science
University of Maryland - College Park
College Park, MDHigh School Diploma -
Cardozo Senior High School
Washington, DC01.2010
Skills
- Property Tours and Inspections
- Payment Collection
- Property Maintenance
- Housing Regulations
- Records Management
- Application Process Proficiency
- Relationship Building and Rapport
- Tenant Issue Resolution
- Payment Management
- Property Inspections
- Interpersonal skills
- Customer service orientation
Certification
- Certified Property Manager, Institute of Real Estate Management - Currently enrolled
Timeline
Assistant Property Manager
OneWall Community
05.2022 - Current
Assistant Property Manager
BeMore Staffing
05.2020 - 05.2022
Assistant Property Manager
Potomac Plaza Condos
10.2019 - 05.2020
Concierge Manager
Cleaning Resources
07.2019 - 11.2019
Leasing Manager
Edgewood/Vantage Management
05.2016 - 12.2018
Animated Character Impersonator
LGWEDS Entertainment
08.2010 - Current
No Degree - Political Science
University of Maryland - College Park
High School Diploma -
Cardozo Senior High School