Eric McKenna
Cumming,GA
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and technical knowledge. Creative Internet Sales Manager with 30 years of powersports sales and service experience. Committed to keeping customers up to date on new product innovations and upselling upgraded models. Skilled at maintaining relationships with customers and keeping detailed records.
Overview
13
13
years of professional experience
Work History
Sales Associate
Killer Creek Harley-Davidson
02.2024 - Current
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Internet Sales Manager
Mountain Motorsports Mall Of Georgia
01.2017 - 11.2023
- Increased online sales by implementing effective marketing strategies and optimizing website content.
- Boosted customer satisfaction with timely responses to inquiries and personalized follow-up communication.
- Developed innovative sales campaigns, resulting in increased web traffic and conversion rates.
- Grew department into a three person team, handling 50% of the stores total sales budget.
- Trained new hires on internal systems and processes, ensuring smooth integration into the sales team.
Powersports Sales Associate
Mountain Motorsports Conyers
03.2015 - 01.2017
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Certified Addiction Counselor
Blue Ridge Mountain Recovery Center
10.2013 - 02.2015
- Enhanced patient recovery by developing and implementing tailored treatment plans for each individual.
- Improved client retention rates by providing empathetic support and guidance throughout the recovery process.
- Collaborated with interdisciplinary teams to provide comprehensive care for clients, addressing physical, emotional, and mental health needs.
- Facilitated group therapy sessions, promoting open communication among participants and fostering a supportive environment.
- Educated family members on the nature of addiction and ways they could best support their loved ones during treatment and beyond.
Automotive Technician
Precision Tune Auto Care
04.2011 - 09.2013
- Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
- Enhanced customer satisfaction by providing timely and accurate repair estimates for various automotive issues.
- Increased workshop efficiency by effectively organizing tools, equipment, and workspace for easy access during repairs.
- Reduced vehicle downtime with meticulous preventative maintenance services, extending the life of customers'' vehicles.
Education
Associate of Applied Science - Automotive Engineering Technology
Atlanta Technical College
Atlanta, GA05.2011
Skills
- Inbound Call Management
- Dynamic Sales Techniques
- Appointment Scheduling
- Website Maintenance
- Customer Service
- Lead Prospecting
Timeline
Sales Associate
Killer Creek Harley-Davidson
02.2024 - Current
Internet Sales Manager
Mountain Motorsports Mall Of Georgia
01.2017 - 11.2023
Powersports Sales Associate
Mountain Motorsports Conyers
03.2015 - 01.2017
Certified Addiction Counselor
Blue Ridge Mountain Recovery Center
10.2013 - 02.2015
Automotive Technician
Precision Tune Auto Care
04.2011 - 09.2013
Associate of Applied Science - Automotive Engineering Technology
Atlanta Technical College
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