Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Eric Mejia

Peabody,MA

Summary

Proven leader in operational efficiency and staff development, with a track record of driving significant improvements in warehouse operations and transportation management. At United States Postal Service, led a team of 540, leveraging lean six sigma principles to enhance productivity. Skilled in resource allocation and performance evaluation, consistently achieving high levels of customer satisfaction and operational excellence.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Whole Foods Market Inc
  • Responded to customer requests for products, services, and company information.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Sought ways to improve processes and services provided.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

Customer Service Supervisor

United States Postal Service, USPS
03.2024 - Current
  • Coached team members to deliver hospitable, professional service while adhering to set service models.
  • Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
  • Coached employees through day-to-day work and complex problems.
  • Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Researched and corrected customer concerns to promote company loyalty.
  • Created, prepared, and delivered reports to various departments.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Interceded between employees during arguments and diffused tense situations.
  • Managed time and attendance for a work force of 60 employees.
  • Inspected, altered and designed routes to ensure efficiency and save work hours.

Manager, Distribution Operations

United States Postal Service, USPS
10.2020 - 03.2024
  • Implemented strategic plans as well as contributed to evaluation and analysis of business objectives.
  • Organized financial reporting, scheduling and inventory systems to enhance productivity.
  • Identified and solved complex strategy obstacles to promote growth and guide business direction.
  • Developed and managed operating budget, meeting department goals.
  • Developed and maintained knowledgeable and productive team of employees.
  • Led improvement initiatives to advance operational efficiencies and increase revenue.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Integrated warehouse operations with existing and new business processes.
  • Lead a team of 540 employees, with 18 subordinate supervisors.

Customer Service Supervisor

United States Postal Service, USPS
09.2017 - 10.2020
  • Coached team members to deliver hospitable, professional service while adhering to set service models.
  • Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
  • Coached employees through day-to-day work and complex problems.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Created, prepared, and delivered reports to various departments.
  • Kept high average of performance evaluations.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Interceded between employees during arguments and diffused tense situations.
  • Managed time and attendance for 70 letter carriers
  • Gave work assignments to employees, including overtime when needed
  • Worked along side 3 different unions to ensure we operated efficiently while in alignment with our contractual obligations

City Letter Carrier

United States Postal Service, USPS
03.2015 - 09.2017
  • Engaged customers with pleasant demeanor and offered to help with mail-related issues.
  • Planned and cased mail in sequence of delivery for designated route.
  • Collected mail from letter boxes on specific route both on foot and by vehicle.
  • Picked up and delivered mail on time each day, taking into consideration weather and road conditions.

Apprentice Butcher

Whole Foods Market Inc
02.2012 - 02.2015
  • Assisted head butcher by inspecting deliveries to verify freshness of meats.
  • Learned different selections and types of poultry, pork, beef and fish from head butcher.
  • Applied hand-eye coordination and physical agility to manually handle carcasses for butchery processes.
  • Arranged cuts of meat and placed cuts in display case to create visually appealing selection, boosting sales

Education

No Degree -

North Shore Community College
Danvers, MA
01.2028

High School Diploma -

Everett High School
Everett, MA
06.2014

Skills

  • Warehouse Operations
  • Lean principles- lean six sigma certified green belt
  • Staff Development
  • Operational Efficiency
  • Transportation Management
  • Resource Allocation
  • Performance Evaluation

Certification

Lean six sigma certified green belt

Languages

English
Native or Bilingual
Spanish
Professional Working

Timeline

Customer Service Supervisor

United States Postal Service, USPS
03.2024 - Current

Manager, Distribution Operations

United States Postal Service, USPS
10.2020 - 03.2024

Customer Service Supervisor

United States Postal Service, USPS
09.2017 - 10.2020

City Letter Carrier

United States Postal Service, USPS
03.2015 - 09.2017

Apprentice Butcher

Whole Foods Market Inc
02.2012 - 02.2015

Customer Service Representative

Whole Foods Market Inc

No Degree -

North Shore Community College

High School Diploma -

Everett High School

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