Eric Mendez
New York,USA
Summary
Dynamic Supervisor and Shift Leader with a proven track record of driving team performance and achieving operational goals through supportive leadership. Skilled in training and developing staff, fostering a collaborative environment that enhances productivity. Adept at resolving operational challenges while balancing the needs of customers, employees, and the organization.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Project S.A.V.E
New York, USA
05.2024 - Current
- Managed daily operations within shelter system for families with children during assigned shifts.
- Ensured productivity and adherence to company policies throughout operations.
- Oversaw staff assignments and coordinated tasks with collaborating agencies.
- Communicated effectively with Department of Homelessness to provide essential services.
- Collaborated with agencies such as ACS, SIU, HRA, and other governmental entities.
- Conducted daily bed checks and building rounds in partnership with security staff.
- Assisted facility staff during fire safety drills and emergency preparedness activities.
- Data entry of clients' personal documentation and paperwork using the CARES system.
Community Associate/Case Manager
Eclaro/DHS
New York, USA
05.2023 - 05.2024
- Actively working alongside a diverse population of migrant families within a transitional housing environment.
- Engage, educate, and empower migrant clients to access community-based resources to achieve greater self-determination, and overall quality of life.
- Schedule appointments and coordinate clients with social services including legal and immigration services.
- Act as a bilingual translator and mediate interactions between 3rd party agencies and Spanish speaking migrant families.
- Play an integral role in assisting children of migrant families apply to NYC Public Schools.
- Advise and provide fundamental information to Migrant families acclimating to a new way of life.
Specimen Courier Service
Lab Logistics Mount Sinai Doctors
New York, USA
10.2016 - 03.2023
- Received medical specimens including blood samples and observed handling and delivery instructions from healthcare facilities.
- Ensured that medical items are securely stored in the delivery vehicle.
- Ensured that the documentation is credible and accurate to each item.
- Ensured the punctual collection and delivery of medical items from the healthcare facility.
- Ensured that recipients signed delivery receipts and designations were verified.
- Handled emergency pick-ups in a punctual manner.
- Performed all duties within HIPAA regulations.
Education
General Education Development Diploma -
University of The State of New York
01.2017
Skills
- Operations management
- Effective communication
- Bilingual in English and Spanish
- Proficient in Microsoft Office (WPM 35)
- Consulting
- Safety
- Continuous improvement
- Staff management
References
Available upon request
Certification
- Mandated Reporter Certificate
- First AID, CPR Certificate, AED.
- DHS Reasonable Accommodations Certificate.
- ACS Collaboration Certificate.
- MOP Costumer Service Certificate.
- Food Protection Certificate.
- Driver license.
Languages
English
Professional
Spanish
Professional
Timeline
Shift Supervisor
Project S.A.V.E
05.2024 - Current
Community Associate/Case Manager
Eclaro/DHS
05.2023 - 05.2024
Specimen Courier Service
Lab Logistics Mount Sinai Doctors
10.2016 - 03.2023
General Education Development Diploma -
University of The State of New York
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