Eric Mills
Tacoma
Summary
Dynamic Account Executive with a proven track record of excelling in business development and relationship building. Skilled in project management and creative problem solving, I consistently exceed outreach KPIs, driving growth and enhancing client engagement through compassionate care strategies. Passionate about fostering connections and optimizing operational efficiency.
Overview
6
6
years of professional experience
2
2
Certifications
Work History
Account Executive
Envision Hospice
Tacoma
04.2025 - Current
- Executed market research to identify new business opportunities and emerging trends.
- Functioned as company liaison for business development and initial client engagement.
- Collaborated with patients, families, and hospice team disciplines, including nurses and chaplains.
- Developed functional solutions to achieve cost-savings across various initiatives.
- Promoted compassionate care as a core selling strategy.
Outreach and Admissions Specialist
Radiant Senior Living
Tacoma
12.2024 - 03.2025
- Drove strategic outreach initiatives within senior healthcare sector, fostering long-term B2B and B2C relationships.
- Planned and organized community events to engage prospects, families, and referral sources, enhancing brand visibility.
- Collaborated with internal teams and external partners to generate high-quality leads and build a robust referral network.
- Consistently exceeded KPIs in outreach efforts, networking, and lead generation to support company growth objectives.
- Monitored and evaluated outreach effectiveness, adjusting strategies to optimize lead generation and strengthen partnerships.
- Streamlined admissions workflow through effective collaboration with team members.
Wellness Coordinator
Radiant Senior Living
Tacoma
08.2023 - 12.2024
- Managed team of 20+ care staff and medication technicians, ensuring optimal staffing and adherence to care standards.
- Oversaw staff scheduling, optimizing shift coverage while complying with labor laws and company policies.
- Addressed staff and resident concerns promptly, fostering a positive and supportive environment.
- Led talent acquisition efforts, enhancing team efficiency by recruiting and hiring qualified care personnel.
- Executed effective crisis management, ensuring safety and well-being of residents and staff during emergencies.
- Communicated with residents and families, resolving wellness-related concerns efficiently.
- Facilitated communication between residents, families, and healthcare providers to enhance care coordination.
Regional Life Enrichment Director
Senior Services of America
Tacoma
04.2020 - 09.2023
- Developed and executed agile strategies for recreation, event, and transportation programs through collaborative teamwork.
- Specialized in outcome-based evaluations to reduce reliance on contingency planning.
- Integrated budget standards into project scope to enhance clarity of final deliverables.
- Conducted effective in-person and remote training sessions for staff and team members.
- Created and implemented materials and blueprints for future program planning.
Education
Bachelor of Arts - Early Childhood Development
Rasmussen College
Ocala, FL01.2015
International Relations -
Schiller International University
Heidelberg, BW, DE01.2013
Skills
- Project management
- Business development
- Strategic business rebuilding
- Care model management
- Relationship building
- Creative problem solving
- Client relations
- Event coordination
- Team leadership
- Networking
- Marketing and social media engagement
- Customer service
- Safety orientation
- Operations management
Certification
HCA Certified
Accomplishments
Healthcare Providers of Pierce County Board Member
Affiliations
Volunteer, Various Food Banks
Timeline
Account Executive
Envision Hospice
04.2025 - Current
Outreach and Admissions Specialist
Radiant Senior Living
12.2024 - 03.2025
Wellness Coordinator
Radiant Senior Living
08.2023 - 12.2024
Regional Life Enrichment Director
Senior Services of America
04.2020 - 09.2023
Bachelor of Arts - Early Childhood Development
Rasmussen College
International Relations -
Schiller International University