Eric Munoz
Tulsa
Summary
Dynamic Parts Advisor with a strong background in warehouse operations and parts ordering. Committed to delivering exceptional customer service and driving sales growth through effective communication and strategic recommendations. Have always prided myself in making sure the customer gets the correct parts and information they need to keep their business running. I never hesitate to help or do what is needed to help out the team.
Overview
17
17
years of professional experience
Work History
Parts Advisor I
Warren CAT
Tulsa, OK
03.2023 - Current
- Have learned all positions available to me and know them well enough to give the customer the help they need.
- Knowledgeable with the current system to make orders and find the necessary information.
- Provided expert recommendations on parts based on customer needs specific to their equipment.
- Provided excellent customer service through clear communication, quick issue resolution, and thorough knowledge of products and services offered.
- Assisted with training new team members, sharing insights and best practices learned from years of experience.
- Increased sales revenue through upselling when needed and finding alternatives when parts were unavailable or discontinued.
- Managed returns and warranties efficiently, minimizing financial loss for the company while maintaining positive customer relationships.
- Contributed to overall company growth and profitability by consistently providing outstanding customer service and maintaining a high level of proficiency in all aspects of the Parts Advisor role.
Equipment Operator/Farm Laborer
Carmichaels Produce
Bixby, OK
08.2009 - Current
- I operated and worked on the tractors around the farm but also assisted with other farm needs.
- Conducted routine equipment inspections, identifying maintenance needs proactively.
- Demonstrated adaptability in handling diverse assignments, swiftly transitioning between different types of equipment as needed.
- Graded earth and smoothed surfaces as part of projects or finish work.
Education
Tulsa Community College
Tulsa, OKSkills
- Parts cataloging
- Warehouse operations
- Shipping procedures
- Warranty administration
- Parts identification
- Ordering parts
- Customer service
- Problem-solving skills
- Forklift operation
- Hydraulic hose making
- Effective communication
Accomplishments
Always in the top in ticket sales here in Tulsa.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Parts Advisor I
Warren CAT
03.2023 - Current
Equipment Operator/Farm Laborer
Carmichaels Produce
08.2009 - Current
Tulsa Community College
Customer Excellence award
Recognized for getting positive feedback from the customers for giving great customer service.