Eric Murphy
Semmes,AL
Summary
Business minded professional with a proven track record of consistently exceeding sales targets by leveraging staff management and customer service excellence. Skilled in analytical thinking and problem-solving,
Overview
23
23
years of professional experience
Work History
Store Manager
Northern Tool and Equipment
Mobile, AL
05.2018 - 11.2024
- Directed daily operations of a store generating $6 million annually.
- Managed a staff of 10 to 15 people.
- Increased bottom-line earnings by more than 50% per year consistently for a four-year period.
- Ensured smooth operation by closely monitoring processes.
- Directed workforce development and retention.
- Established customer service standards and monitored staff compliance.
- Developed strategies to maximize sales and profitability.
- Analyzed financial data to identify areas of improvement.
Crew Leader
Weatherford's Fountain and Lawn
Mobile, AL
12.2013 - 05.2018
- Managed a crew of 2 to 4 employees.
- Performed seasonal maintenance of the customer's residential and commercial property.
- Provided attention to detail to ensure a clean, neat presentation.
- Assisted in the troubleshooting of pond and fountain issues.
- Assisted in the training and oversight of new crew members.
Store Manager
Walgreens
Grand Bay, AL
12.2001 - 12.2013
- Conduct regular operations to maintain efficient store activity and meet the annual sales target of $5 million.
- Directed daily operations of 15+ employees.
- Achieved more than a 50% rise in yearly bottom-line profit consistently for seven years.
- Purchased third-party merchandise to customize the product mix.
- Supplied and controlled quality customer service and efficient corporate strategy implementation.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
Education
Bachelor of Business Administration -
UNIVERSITY OF MOBILE
Mobile, AL05.2009
Skills
- Problem-solving
- Customer service
- Staff management
- Inventory management
- Analytical thinking
- KPI tracking
- Decision-making
- Operations oversight
Timeline
Store Manager
Northern Tool and Equipment
05.2018 - 11.2024
Crew Leader
Weatherford's Fountain and Lawn
12.2013 - 05.2018
Store Manager
Walgreens
12.2001 - 12.2013
Bachelor of Business Administration -
UNIVERSITY OF MOBILE
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