Eric Palmer
El Reno,OK
Summary
Highly motivated problem solver with a passion for people
Overview
10
10
years of professional experience
Work History
Customer Service Manager
Gemini Industries
El Reno, OK
09.2021 - Current
- Set clear expectations and helped employees pursue optimal paths for achieving each target.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Led team engagement to assist cross-functional departments and achieve goals.
Marketing Associate
Gemini Industries
El Reno, OK
01.2017 - 09.2021
- Formulated and implemented plans to protect and increase annual company revenue.
- Designed and produced graphic art and visual materials for various internal and external marketing campaigns.
- Increased revenue by designing and enacting marketing strategies within budget parameters, as well as studying key consumer and market data.
- Managed social media advertising to attract potential customers and build solid networking and community around company's brand.
Operations Coordinator
Gemini Industries
El Reno, OK
01.2014 - 01.2017
- Assessed upcoming projects to forecast projected resource requirements.
- Planned delivery routing, team workflows and promotional initiatives.
- Streamlined operations and effectively controlled budgets, resulting in increased profit margins by lowering labor costs.
Education
High School Diploma -
El Reno High School
El Reno, OK05.2007
Some College (No Degree) -
Southwestern Oklahoma State University
Weatherford, OKSkills
- Team Building and Leadership
- Problem-Solving
- Decision Making
- Talent Development
- Goal Setting
Accomplishments
- Chairman of Gemini Industries ESOP committee (2014-2020)
- Dale Carnegie business course graduate (2018)
- El Reno Public Schools Board Member (2023-Current)
- American Farmers Ranchers Insurance Board Delegate (2022-Current)
Timeline
Customer Service Manager
Gemini Industries
09.2021 - Current
Marketing Associate
Gemini Industries
01.2017 - 09.2021
Operations Coordinator
Gemini Industries
01.2014 - 01.2017
High School Diploma -
El Reno High School
Some College (No Degree) -
Southwestern Oklahoma State University