Eric Pinckney
The Bronx,NY
Summary
Enthusiastic, performance driven hard worker with expertise in cultivating lucrative client relationships and implementing better processes and procedures. An energetic Associate dedicated to driving customer satisfaction and increasing sales. Hardworking and punctual individual recognized for consistently receiving high ratings on customer feedback surveys.
Overview
7
7
years of professional experience
Work History
Guest Services Associate
Millennium Hilton Hotel
08.2024 - Current
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Handled financial transactions accurately, ensuring proper billing and payment processing.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
Front Desk Agent
Hilton Hotel & Resorts
06.2021 - 03.2024
- Used upselling practices to increase guest satisfaction
- Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
- Collaborated with internal team to prioritize and complete guest check-in and check-out and deliver amenities.
- Managed on average approximately 300 check ins daily.
Night Auditor
Home2 Suites By Hilton
01.2019 - 12.2020
- Directed completion of planned audits, assessed records and procedures for accuracy to accomplish objectives and appraised policies and plans under audit review.
- Collected and analyzed financial data to identify improvements for controls and compliance.
- Checked auditing discrepancies by reconciling cash drop and credit card transactions.
Customer Support Representative
Harris Teeter
10.2017 - 08.2019
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
Education
Associate of Arts - Business Administration And Management
Trident Technical College
Charleston, South Carolina05-2019
Skills
- Conflict management
- Multitasking
- Critical thinking
- Sales
- Listening skills
Timeline
Guest Services Associate
Millennium Hilton Hotel
08.2024 - Current
Front Desk Agent
Hilton Hotel & Resorts
06.2021 - 03.2024
Night Auditor
Home2 Suites By Hilton
01.2019 - 12.2020
Customer Support Representative
Harris Teeter
10.2017 - 08.2019
Associate of Arts - Business Administration And Management
Trident Technical College
Similar Profiles
Pierre DelsoinPierre Delsoin
Security Officer at Millennium Hilton One UN PlazaSecurity Officer at Millennium Hilton One UN Plaza
Pierre DelsoinPierre Delsoin
Security Officer at Millennium Hilton One UN PlazaSecurity Officer at Millennium Hilton One UN Plaza
Thirapat MuenthaoThirapat Muenthao
Finance Intern at Millennium Hilton BangkokFinance Intern at Millennium Hilton Bangkok