Eric Prince
Summary
Driven, results-oriented Manager offering focused leadership and service operations knowledge to drive profitability. Exceptional communication and staff oversight skills. Consistent career history of operations improvement, team building and revenue increases.
Overview
5
5
years of professional experience
Work History
Operating Partner
P.F. Chang's Bistro
09.2022 - 08.2023
- Determined appropriate financial goals and administered budgets to control expenses.
- Managed effective customer service and quality assurance programs to build a quality business reputation.
- Recruited and hired qualified candidates to fill vacancies.
- Set and implemented promotional strategies to drive business growth.
- Collaborated with colleagues and support staff to maximize team efficiency.
- Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
- Grew profit 60% versus prior year through period 7.
- Lowered six month turnover by 40% through period 7.
- Raised average social scores from 3.8 stars to 4.3 stars.
Assistant Operating Partner
P.F. Chang's Bistro
05.2022 - 09.2022
- Determined appropriate financial goals and administered budgets to control expenses.
- Managed effective customer service and quality assurance programs to protect business reputation.
- Recruited and hired qualified candidates to fill vacancies.
- Fulfilled the role of the Operating Partner in his absence.
- Collaborated with colleagues and support staff to maximize team efficiency.
- Maximized retention by certifying trainers and ensuring training standards consistently met.
Restaurant Manager
Wok Star
01.2022 - 05.2022
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Reconciled cash and credit card transactions to maintain accurate records.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Correctly calculated inventory and ordered appropriate supplies.
Senior Restaurant Manager
P.F. Chang's Bistro
03.2020 - 01.2022
- Carefully interviewed, selected, trained, and supervised staff.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Led and directed team members on effective methods, operations, and procedures.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Hospitality Manager
P.F. Chang's Bistro
07.2018 - 03.2020
- Scheduled work hours for 50 employees to achieve adequate manpower coverage.
- Increased customer service ratings significantly through personable service.
- Monitored guest feedback, using to improve service and departmental operations.
- Coached and developed team members to improve soft skills and recovery techniques.
- Motivated and rewarded employees to improve engagement.
Education
High School Diploma -
Sachse High School
Sachse, TX2009
Skills
- Building Trust and Relationships
- Profit and Loss Control
- Labor and Food Cost Control
- Training and Development
- Hospitality Management
- Service Standards
- Guest Satisfaction
- Staffing and Sales Reporting
Timeline
Operating Partner
P.F. Chang's Bistro
09.2022 - 08.2023
Assistant Operating Partner
P.F. Chang's Bistro
05.2022 - 09.2022
Restaurant Manager
Wok Star
01.2022 - 05.2022
Senior Restaurant Manager
P.F. Chang's Bistro
03.2020 - 01.2022
Hospitality Manager
P.F. Chang's Bistro
07.2018 - 03.2020
High School Diploma -
Sachse High School
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