Eric Rocha Jr.
New Braunfels
Summary
Dynamic Service Coordinator at Santiago Lawn Service with a proven track record in client advocacy and effective communication. Skilled in accurate recordkeeping and resource utilization, I enhanced customer satisfaction through prompt issue resolution and streamlined service processes. Committed to continuous improvement and team collaboration, I fostered a positive environment that drove operational success.
Overview
3
3
years of professional experience
Work History
Service Coordinator
Santiago Lawn Service
04.2025 - 09.2025
- Assisted in coordinating service schedules to optimize team efficiency.
- Supported customer inquiries and resolved issues promptly to enhance satisfaction.
- Maintained accurate records of service requests and follow-ups for tracking purposes.
- Collaborated with team members to streamline workflow processes and improve communication.
- Learned operational procedures and safety protocols to ensure compliance in service delivery.
- Participated in training sessions to develop skills in customer service management systems.
- Engaged in regular feedback sessions with supervisors to identify areas for personal growth.
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
Student Volunteer
Katia's Loving Home 2 Inc.
06.2022 - 08.2022
- Assisted in organizing community events, enhancing participation and engagement among diverse groups.
- Conducted research on local resources, improving information accessibility for community members.
- Managed scheduling for volunteer shifts, ensuring adequate coverage for various activities and events.
- Supported administrative tasks, maintaining accurate records of volunteer hours and contributions for reporting purposes.
- Took and followed detailed directions from others.
- Worked in team environment to maintain high levels of productivity.
- Displayed excellent time management skills while balancing academic responsibilities alongside demanding volunteer commitments.
- Contributed to a positive work environment by maintaining a professional attitude and demonstrating respect for all individuals involved in the project.
Education
High School Diploma -
Florida Cyber Academia
Jacksonville, FL05-2024
Skills
- Telephone communication
- Accurate recordkeeping
- Client advocacy
- Notetaking and documentation
- Goal setting
- Team leadership
- Service monitoring and evaluation
- Resource utilization
- Record preparation
- Needs assessment
Timeline
Service Coordinator
Santiago Lawn Service
04.2025 - 09.2025
Student Volunteer
Katia's Loving Home 2 Inc.
06.2022 - 08.2022
High School Diploma -
Florida Cyber Academia
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