Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Eric Saenz

Eric Saenz

Apollo Beach,FL

Overview

10
10
years of professional experience
1
1
Certification

Work History

Used Car Sales Manager

Courtesy Toyota Of Brandon
Tampa, Florida
02.2019 - 11.2023
  • Facilitated customer interactions, building relationships and addressing inquiries effectively.
  • Coordinated vehicle appraisals to establish fair trade-in values for customers.
  • Managed daily operations of used car department to ensure seamless workflow.
  • Trained and mentored sales staff on product knowledge and customer service techniques.
  • Developed promotional strategies to increase vehicle visibility and attract customers.
  • Managed used car inventory to ensure optimal selection and pricing.
  • Oversaw daily operations to maintain a smooth sales environment.
  • Developed promotional strategies to attract new customers and boost sales.
  • Facilitated communication between departments to enhance customer satisfaction.
  • Developed and implemented a sales process to increase customer satisfaction.
  • Managed marketing and communications initiatives to promote brand awareness in local community, effectively driving sales.

New and Used Car Excutive Mangement

Legacy Toyota
TALLAHASSEE, FL
02.2018 - 01.2019
  • Ensured compliance with dealership policies and state regulations regarding used vehicles.
  • Maximized dealership profits by selling cars.
  • Worked with financial institutions to secure financing options for customers.
  • Coordinated financing options with lenders to facilitate customer purchases of used cars.
  • Implemented customer feedback processes to improve service quality in the used car department.
  • Resolved customer complaints promptly to maintain satisfaction ratings.
  • Achieved an increase in new and used car sales. ?

General Sales Manager

Anderson Ford
Kingman, AZ
02.2017 - 01.2018
  • Processed sales transactions and managed cash register operations effectively.
  • Collaborated with team members to consistently meet daily sales objectives.
  • Delivered exceptional customer service by actively listening and responding to needs.
  • Developed and implemented strategic sales plans to increase market share.
  • Analyzed market trends to identify new sales opportunities and customer needs.
  • Oversaw inventory management to ensure product availability for customers.
  • Hired and motivated team members, working closely with salespeople and customers to negotiate and close deals.
  • Encouraged team members to meet and exceed objectives by setting goals, tracking performance daily, and implementing improvement strategies.

Sales Director

Elder Ford Of Tampa
Tampa, FL
03.2014 - 01.2017
  • Formulated strategic sales plans to boost dealership growth and market presence.
  • Directed the sales team in enhancing customer engagement through targeted training initiatives.
  • Evaluated market trends to uncover new sales opportunities and refine product offerings.
  • Led team training sessions to improve product knowledge and sales techniques.
  • Conducted market research to identify industry trends, pricing strategies, and the competitive landscape.
  • Collaborated with the marketing team to develop promotional materials that effectively communicated the company's message..

Education

Bachelor of Arts - Sociology

New Mexico State University
Las Cruces, NM
02-1986

Skills

  • Former general manager
  • Sales forecasting and budget planning
  • Managed all daily dealership operations, including regulatory compliance
  • Financial process development
  • Team building training, coaching, and contract negotiation development

Certification

  • Grant Cardone Management and Leadership Training
  • JM&A management and F&i Training
  • Ford and General Motors Management Training

Languages

Spanish
Professional

Timeline

Used Car Sales Manager

Courtesy Toyota Of Brandon
02.2019 - 11.2023

New and Used Car Excutive Mangement

Legacy Toyota
02.2018 - 01.2019

General Sales Manager

Anderson Ford
02.2017 - 01.2018

Sales Director

Elder Ford Of Tampa
03.2014 - 01.2017

Bachelor of Arts - Sociology

New Mexico State University

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Eric Saenz