Eric Saenz
Apollo Beach,FL
Overview
10
10
years of professional experience
1
1
Certification
Work History
Used Car Sales Manager
Courtesy Toyota Of Brandon
Tampa, Florida
02.2019 - 11.2023
- Facilitated customer interactions, building relationships and addressing inquiries effectively.
- Coordinated vehicle appraisals to establish fair trade-in values for customers.
- Managed daily operations of used car department to ensure seamless workflow.
- Trained and mentored sales staff on product knowledge and customer service techniques.
- Developed promotional strategies to increase vehicle visibility and attract customers.
- Managed used car inventory to ensure optimal selection and pricing.
- Oversaw daily operations to maintain a smooth sales environment.
- Developed promotional strategies to attract new customers and boost sales.
- Facilitated communication between departments to enhance customer satisfaction.
- Developed and implemented a sales process to increase customer satisfaction.
- Managed marketing and communications initiatives to promote brand awareness in local community, effectively driving sales.
New and Used Car Excutive Mangement
Legacy Toyota
TALLAHASSEE, FL
02.2018 - 01.2019
- Ensured compliance with dealership policies and state regulations regarding used vehicles.
- Maximized dealership profits by selling cars.
- Worked with financial institutions to secure financing options for customers.
- Coordinated financing options with lenders to facilitate customer purchases of used cars.
- Implemented customer feedback processes to improve service quality in the used car department.
- Resolved customer complaints promptly to maintain satisfaction ratings.
- Achieved an increase in new and used car sales. ?
General Sales Manager
Anderson Ford
Kingman, AZ
02.2017 - 01.2018
- Processed sales transactions and managed cash register operations effectively.
- Collaborated with team members to consistently meet daily sales objectives.
- Delivered exceptional customer service by actively listening and responding to needs.
- Developed and implemented strategic sales plans to increase market share.
- Analyzed market trends to identify new sales opportunities and customer needs.
- Oversaw inventory management to ensure product availability for customers.
- Hired and motivated team members, working closely with salespeople and customers to negotiate and close deals.
- Encouraged team members to meet and exceed objectives by setting goals, tracking performance daily, and implementing improvement strategies.
Sales Director
Elder Ford Of Tampa
Tampa, FL
03.2014 - 01.2017
- Formulated strategic sales plans to boost dealership growth and market presence.
- Directed the sales team in enhancing customer engagement through targeted training initiatives.
- Evaluated market trends to uncover new sales opportunities and refine product offerings.
- Led team training sessions to improve product knowledge and sales techniques.
- Conducted market research to identify industry trends, pricing strategies, and the competitive landscape.
- Collaborated with the marketing team to develop promotional materials that effectively communicated the company's message..
Education
Bachelor of Arts - Sociology
New Mexico State University
Las Cruces, NM02-1986
Skills
- Former general manager
- Sales forecasting and budget planning
- Managed all daily dealership operations, including regulatory compliance
- Financial process development
- Team building training, coaching, and contract negotiation development
Certification
- Grant Cardone Management and Leadership Training
- JM&A management and F&i Training
- Ford and General Motors Management Training
Languages
Spanish
Professional
Timeline
Used Car Sales Manager
Courtesy Toyota Of Brandon
02.2019 - 11.2023
New and Used Car Excutive Mangement
Legacy Toyota
02.2018 - 01.2019
General Sales Manager
Anderson Ford
02.2017 - 01.2018
Sales Director
Elder Ford Of Tampa
03.2014 - 01.2017
Bachelor of Arts - Sociology
New Mexico State University