Eric Sands
Raeford,NC
Summary
Results-driven logistics professional with expertise in 3PL performance management and data analysis. Proven track record in enhancing operational efficiency and customer satisfaction through effective problem-solving and relationship building.
Overview
22
22
years of professional experience
Work History
Area Logistics Lead
Krispy Kreme
2025.06 - Current
- Managed and improved performance of third-party logistics (3PL) partners, ensuring on-time delivery, cost efficiency, and service quality across assigned territory
- Served as primary escalation point for delivery issues, resolving customer and store concerns quickly to maintain high satisfaction levels
- Built strong relationships with 3PL managers to drive accountability and continuous operational improvement
- Tracked and analyzed delivery performance using data tools (e.g., Power BI, telematics), identifying trends and implementing process improvements
- Conducted delivery audits and ride-alongs to ensure compliance with service standards and reinforce best practices
- Trained and coached 3PL teams on driver performance, customer service, and operational efficiency
- Helped with securing new business opportunities, adding delivery routes and expanding territory
Customer Logistics Manager
Krispy Kreme
2024.06 - 2025.06
- Led and developed a team of 6 drivers, maintaining low turnover while achieving high operational efficiency, team accountability, and excellent safety standards
- Managed daily delivery operations, including scheduling, dispatch, and route execution, ensuring on-time and accurate deliveries for all routes
- Built and maintained strong customer relationships, resulting in high satisfaction levels and repeat business
- Oversaw loadout and staging, ensuring all deliveries were properly prepared and dispatched without errors or delays
- Monitored operational performance through internal systems and reporting tools, identifying issues and implementing process improvements
- Developed and enforced safety protocols, maintaining an outstanding safety record with zero incidents
- Resolved service disruptions by coordinating with internal teams, third-party providers, and customers to maintain service reliability
- Fostered a positive, results-driven team culture focused on communication, accountability, and continuous improvement
Route Sales Supervisor
Krispy Kreme
2005.05 - 2024.06
- Supervised daily operations to ensure efficient delivery and customer satisfaction.
- Trained and mentored new sales representatives on product knowledge and sales techniques.
- Implemented inventory management processes to reduce waste and improve stock accuracy.
- Coordinated route schedules to optimize delivery efficiency across multiple locations.
Route Sales Person
Krispy Kreme
2004.05 - 2005.05
- Managed daily delivery routes to grocery stores, ensuring accurate, on-time product delivery and merchandising compliance
- Built and maintained strong customer relationships, resulting in repeat business and high satisfaction levels
- Increased route sales by identifying upselling and promotional opportunities within accounts
- Managed inventory levels, performed order verification, and reported sales and stock status to management
- Resolved delivery and service issues quickly, coordinating with internal teams and store management
- Maintained high safety standards and compliance during deliveries, achieving zero incidents
- Provided product knowledge and support to store staff to drive sales and customer loyalty
Education
Business Management
University of Phoenix
Essayons, KoreaSkills
3PL performance and relationship management to drive service, cost, and quality targets
Data analysis and performance optimization using tools like Power BI and telematics
Customer relationship management focused on satisfaction, retention, and issue resolution
Problem solving and issue resolution to quickly address delivery and service challenges
Training, coaching, and influencing partners to improve operational execution and consistency
Timeline
Area Logistics Lead
Krispy Kreme
2025.06 - Current
Customer Logistics Manager
Krispy Kreme
2024.06 - 2025.06
Route Sales Supervisor
Krispy Kreme
2005.05 - 2024.06
Route Sales Person
Krispy Kreme
2004.05 - 2005.05
Business Management
University of Phoenix