Eric Siebenaler

Educated patients on proper use, care and maintenance of eyeglasses and contact lenses

Filed claims with vision and medical insurance companies to garner payment for optical services

Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit

Confirmed quality control standards were met for all eyewear and contact lenses

Verified and updated patient records promptly to guarantee accurate prescription information

Discussed optimal lens, coating, and frame recommendations with customers to meet individual needs

Responsible for store's daily operations, high-volume customer service, profit and loss management as well as setting, monitoring, and driving sales goals

Recruited, interviewed, hired, developed, evaluated, coached and counseled employees

Increased sales growth over 1 year by 20% to # 1 store in chain by raising the daily average sales, and KPI focus

Maintained store's appearance and merchandising with ongoing marketing campaigns

Maintained proper inventory by proficient monitoring of vendor products, and ensured accurate counts quarterly

Continually named point person for district when DM out on business

Served as a mentor for several managers within the region

Frequently and accurately documented individual Management and Associate performance, administering Action Plans to develop individual skills and promote growth

Consistently ensured Payroll expectations were compliant and deadlines were met. Strived for 100% accuracy and compliance in cash and inventory levels