Jasmine Gayton
Camarillo,CA
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
1
1
year of professional experience
Work History
Optician
Eyeglass Factory
11.2023 - Current
- Improved customer satisfaction by providing personalized eyewear recommendations based on individual needs and preferences.
- Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
- Reduced wait times for eyewear adjustments and repairs by efficiently managing the in-store lab and equipment.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Implemented effective merchandising strategies that showcased popular frame styles while remaining visually appealing to customers browsing in-store selections.
Sales Supervisor
Giorgio Armani
10.2022 - 11.2023
- Developed strong relationships with key clients, resulting in repeat business and increased revenue.
- Created innovative sales strategies, leading to improved market share and visibility for the company's products.
- Played an integral role in recruitment processes by interviewing candidates and guiding them through onboarding procedures upon hire completion successfully.
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Effectively coached team members to reach weekly and monthly sales goals.
- Implemented proactive outreach campaigns to maintain open lines of communication with clients between transactions.
- Used Excel spreadsheet to keep track of daily sales goals, conversions, and deficits for the store.
- Streamlined response time for incoming emails through efficient organization and prioritization of tasks.
Education
Associate of Arts - Business Administration And Management
West Los Angeles College
Culver City, CA06.2023
Associate of Arts - Behavioral Sciences
West Los Angeles College
Culver City, CA06.2023
Associate of Arts - Liberal Arts And Sciences
West Los Angeles College
Culver City, CA06.2023
Skills
- Insurance Verification
- HIPAA Compliance
- Attention to Detail
- Verbal and written communication
- Customer Relationship Management (CRM)
- Team Leadership
- Complex Problem-Solving
- Client Consultations
- Cold-calling
- Contract Preparation
- Microsoft Office Suite
- Budgeting and forecasting
Languages
Spanish
Professional Working
Accomplishments
- Achieved 3 AA degrees in a matter of 2 years.
- Able to surpass sales goals of 50,000 within a month
- Appeared in Voyage LA, for personal endeavors during the pandemic.
Timeline
Optician
Eyeglass Factory
11.2023 - Current
Sales Supervisor
Giorgio Armani
10.2022 - 11.2023
Associate of Arts - Business Administration And Management
West Los Angeles College
Associate of Arts - Behavioral Sciences
West Los Angeles College
Associate of Arts - Liberal Arts And Sciences
West Los Angeles College
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