Eric Ta
Santa Ana,CA
Summary
Proven leader in the hospitality sector, excelling at Bulgogi KBBQ by enhancing guest relations and boosting sales through strategic upselling. Skilled in safe food handling and exceptional communication, I led teams to surpass service goals while mastering multitasking in fast-paced environments. Achieved significant improvements in customer satisfaction and staff performance, embodying professionalism and efficiency.
Overview
4
4
years of professional experience
Work History
Head Server
Bulgogi KBBQ
03.2023 - Current
- Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
- Increased restaurant revenue by upselling menu items and promoting daily specials.
- Monitored staff performance regularly, providing constructive feedback for continuous improvement in their roles as servers.
- Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
- Handled high-pressure situations with poise, ensuring a positive experience for both staff and customers.
Food Runner
Din Tai Fung
01.2021 - 07.2022
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Greeted customers and provided outstanding customer service.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
Education
Bachelor of Arts - Business Communication
Cal State University Of Fullerton
Fullerton, CA05.2025
Skills
- Safe Food Handling
- Brand Promotion
- Multitasking skills
- Exceptional communication
- Increasing sales
- Guest Relations
- Menu Memorization
Timeline
Head Server
Bulgogi KBBQ
03.2023 - Current
Food Runner
Din Tai Fung
01.2021 - 07.2022
Bachelor of Arts - Business Communication
Cal State University Of Fullerton
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