Summary
Overview
Work History
Education
Skills
Timeline
Generic

Eric B. Townsend

Lebanon

Summary

Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships in a diverse range of dynamic, fast-paced settings.

Overview

6
6
years of professional experience

Work History

Manager

The Flying Pig
04.2024 - Current
  • Inventory management and equipment maintanence
  • Controlled costs to keep business operating within budget and increase profits.
  • In charge of selling and promoting business
  • Assisted in coordinating team schedules and resource allocation.




Sales Representative

TQL
07.2023 - 03.2024
  • Developed strong customer relationships through effective communication and personalized service.
  • Identified customer needs and provided tailored product recommendations to enhance satisfaction.
  • Conducted market research to understand trends and inform sales strategies, improving outreach efforts.
  • Collaborated with cross-functional teams to streamline processes and improve overall sales efficiency.

Sr. Support

CoinFlip
08.2021 - 07.2023
  • Effectively complete emails, chats, and phone calls.
  • Register and review accounts, making sure they are up to compliance standards.
  • File reports from compliance violations, customer account assistance, system reboots, I.T ticketing, etc
  • Assist and train new hires.
  • Skilled at working independently and collaboratively in a team environment.

Assistant Manager

Amazon
10.2020 - 07.2021
  • Responsible for inventory count and headcount.
  • Linked P.O numbers to packages using my assigned laptop.
  • Kept department to company standards
  • Communicating with other department leaders to discuss operation goals.
  • Worked in a team setting, providing support and guidance.

Bar Back/Event Set Up

Regalia
07.2019 - 03.2020
  • Supplied and maintained multiple bars.
  • Helped organize and work in events for up to 1,200 guests.
  • Worked the cash register at events when needed.
  • Operated Hyster sit down forklift and electric jack.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Education

High School Diploma -

Camdenton High School
Camdenton, M.O
05.2019

Skills

  • Sales, management, customer support experience
  • Organized, self driven
  • Decision-making
  • Time management
  • Team leadership
  • Staff training and development
  • Experienced with GeneralBytes, Confluence, Five9, HeyMarket, Microsoft 365, Google Workspace
  • Certified for Jirra Service Management
  • Verbal and written communication

Timeline

Manager

The Flying Pig
04.2024 - Current

Sales Representative

TQL
07.2023 - 03.2024

Sr. Support

CoinFlip
08.2021 - 07.2023

Assistant Manager

Amazon
10.2020 - 07.2021

Bar Back/Event Set Up

Regalia
07.2019 - 03.2020

High School Diploma -

Camdenton High School

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