Eric Wood
Maple Grove,MN
Summary
Customer-oriented supervisor offering over 15 years of experience in retail operations, sales and service team leadership, and profitability strategies. Organized and skilled at prioritizing and holding team members accountable to daily tasks. Recruits, trains, develops and manages team of merchandisers to be successful with the company.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Merchandising Supervisor
Keurig Dr Pepper, Inc.
St. Paul, MN
05.2022 - Current
- Coached, directed and counseled merchandisers on overall performance, clearly defined expectations, monitored progress and tracked productivity.
- On-boarded, trained and oversaw new team members to better ensure their success with the company.
- Scheduled daily routes and communicated with merchandisers on expectations for each day.
- Communicated with customers to make sure their expectations were being met.
- Arranged and facilitated quarterly merchandising meetings with team members to go over new promotions, reinforce expecatations and to address concerns.
- Directly oversaw a team of 15 employees on average and assisted in managing the department of 45 team members.
Store Manager
Walgreens
Minneapolis, MN
12.2010 - 06.2021
- Oversaw daily operations of both pharmacy and the front of the store.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Managed a team of approximately 30 people at most recent store
- Was responsible for staffing decisions at store
- Maintained relationships with outside vendors and made decisions on purchases.
- Created and implemented merchandising decisions for local sourced products.
Executive Assistant Manager
Walgreens
Plymouth, MN
12.2006 - 12.2010
- Communicated and implemented sales plans with Store Management
- Led Front of store team in daily operations
- Wrote and delivered performance reviews for front of store team
- Aided in Hiring and training of new team members
- Coordinated with vendors to ensure proper service levels were being met
- Built and maintained displays for various promotional displays and maintained normal stock.
Education
Bachelor of Science - Business Management
Minnesota State University - Mankato
Mankato, MN12.2006
Skills
- Store operations oversight
- Employee supervision and motivation
- Program implementation
- Cross-functional team management
- Retail inventory management
- Builds strong vendor relationships
Certification
Certified Pharmacy Technician (CPht)
Timeline
Merchandising Supervisor
Keurig Dr Pepper, Inc.
05.2022 - Current
Store Manager
Walgreens
12.2010 - 06.2021
Executive Assistant Manager
Walgreens
12.2006 - 12.2010
Bachelor of Science - Business Management
Minnesota State University - Mankato