ERICA ADIGUZEL
San Antonio,TX
Summary
Versatile and experienced professional with a strong background in healthcare, hospitality, and recruitment. I recently moved to San Antonio, Texas, in February 2025 and am eager to bring my adaptable skill set to a new team. I am seeking a stable, full-time position—whether in-person or remote—where I can deliver consistent, high-quality results. Ready to start immediately and committed to being a reliable and collaborative team member.
Overview
9
9
years of professional experience
Work History
Remote Staffing Agent
Trinity Staffing
Gastonia, NC
12.2022 - 01.2025
- Interviewed job applicants to obtain information on work history, education or job skills.
- Maintained contact with potential applicants by phone, email, or through social networks.
- Provided support for payroll processing by verifying hours worked and resolving discrepancies.
- Informed job applicants of duties and responsibilities, compensation, and benefits.
- Addressed harassment allegations, work complaints or other employee concerns.
- Provided support throughout the entire hiring process from sourcing to onboarding.
- Reviewed resumes, cover letters, applications, and other documents submitted by applicants.
- Hired employees and processed hiring-related paperwork.
- Worked with cross-functional teams to achieve goals.
- Identified needs of customers promptly and efficiently.
- Managed recruitment process from job posting to interviewing and candidate selection.
- Worked with HR department to devise and update policies as needed for corporate accountability and workplace health.
- Organized job fairs to increase awareness of open positions within the company or organization.
- Scheduled or conducted new employee orientations.
- Analyzed job descriptions and requirements to match the best candidates to positions.
Patient Service Specialist II
CaroMont Health
Gastonia, NC
01.2019 - 11.2022
- Coordinated with doctors' offices on referrals for specialist visits or diagnostic testing
- Responded to emails sent by patients regarding their care plans and medications prescribed by doctors
- Scheduled patient appointments and managed appointment calendars for physicians
- Processed payments from patients for co-payments, deductibles, and other fees related to their healthcare services
- Prepared reports summarizing patient interactions and departmental performance metrics
- Ensured that all HIPAA regulations were met when handling confidential patient information
- Oversaw patient registrations by collecting information, verifying benefits and submitting paperwork
- Reviewed documents for accuracy prior to submitting them for processing
- Organized and maintained patient charts with proper classification and filing systems
- Answered patient questions and fielded complaints to resolve issues
- Input details about patient histories, physical examinations, medications and other information into physical or electronic charts
- Resolved customer complaints by escalating calls to proper department
- Reviewed patient charts prior to appointment arrival to ensure accuracy of information entered into system
- Facilitated communication between medical staff members regarding patient care plans
- Responded to inquiries from patients regarding their accounts or billing issues
- Managed front desk operations including greeting visitors and patients upon arrival
- Provided customer service to patients and families in a medical setting
- Answered incoming calls and provided assistance to callers as needed
Hotel Front Desk Supervisor
Courtyard by Marriott
Gastonia, NC
03.2016 - 01.2019
- Monitored guest feedback and resolved any issues or complaints in a timely manner
- Managed payroll records for all employees in the department
- Prepared detailed reports on monthly financial results from various departments within the hotel
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions
- Signed for packages, recorded deliveries and distributed to personnel
- Explained policies and procedures to visitors
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner
- Updated customer information in databases regularly to ensure accuracy of records
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed
- Handled payment processing and provided customers with receipts and proper bills and change
- Completed basic bookkeeping and document filing
- Prepared conference rooms prior to meetings by arranging furniture layout, setting up audio-visual equipment and ensuring refreshments are available if required
- Resolved any customer complaints or issues in a timely fashion following established protocols
- Handled cash transactions accurately, balancing the register at the end of each shift
- Greeted customers warmly and made them feel welcome
Education
HIGH SCHOOL DIPLOMA -
Hunter Huss High School
NCSkills
- Data Entry
- Word Processing
- Email and Telephone Etiquette
- Attention to Detail
- Office Administration
- Schedule Management
- Recruitment
- Problem-solving abilities
- Interpersonal skills
- Time management
- Employee relations
- Employee Hiring
- Customer Service
- HIPAA Compliance
- Good Communication Skills
- Multitasking
- Self-Motivation
- Active Listening
- Teamwork and Collaboration
Bilingual
- Spanish
Timeline
Remote Staffing Agent
Trinity Staffing
12.2022 - 01.2025
Patient Service Specialist II
CaroMont Health
01.2019 - 11.2022
Hotel Front Desk Supervisor
Courtyard by Marriott
03.2016 - 01.2019
HIGH SCHOOL DIPLOMA -
Hunter Huss High School