Erica Baker
Fort Wayne,IN
Summary
Dynamic Team Lead at Smile Partners with a proven track record in coaching and mentoring, enhancing team performance and fostering a collaborative environment. Skilled in equipment maintenance and strategic planning, I excel in problem-solving and relationship building, ensuring operational excellence and patient satisfaction. Committed to promoting workplace safety and employee recognition initiatives.
Overview
12
12
years of professional experience
Work History
Team Lead
Smile Partners
03.2022 - Current
- Maintained smooth operation of visits through radiograph taking, charting, and treatment data entry.
- Recorded billing codes for each visit and uploaded to the Michigan office daily.
- Managed supply orders and conducted equipment maintenance.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Conducted comprehensive training sessions for new hires.
Assistant Office Manager
Aspen Dental
12.2020 - 03.2022
- Managed daily operations, ensuring timely completion of tasks and maintaining a well-organized work environment.
- Maintained inventory of office supplies, proactively restocking materials when needed to minimize downtime due to shortages.
- Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
- Handled sensitive information with discretion by adhering to confidentiality protocols at all times.
- Cultivated a professional atmosphere by maintaining open lines of communication among team members.
- Work at the front desk. Answer phones, check patients in and make appointments.
- Enter insurance breakdowns into the computer to get the patient a correct treatment plan cost.
- Present Treatment Plan to patients. Go over all financing options. As well as timeline for treatment.
- Work with the patient to get their smile back.
EFDA
Neighborhood Health Association
08.2013 - 01.2014
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Dental Assistant
Afdent Dental Services
08.2013 - 01.2014
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safety.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Helped with sedation patients and their family pre and post operative.
- Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
Education
Management Certification -
Great Clips Academy
Indianapolis, IN05.2005
Dental Assistant Deploma - Dental Assistant
Ross Medical Education Center
Fort Wayne, IN07.2013
Cosmetology Instructor -
Rudaes School Of Beauty Culture
Fort Wayne, IN07.2003
Cosmetology Licence - Cosmetology
Masters of Cosmetology
Fort Wayne, IN04.1999
Skills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Workplace safety
- Schedule management
- Employee evaluation
- Relationship building
- Employee training
- Strategic planning
- Workflow management
- Problem-solving
- Teamwork and collaboration
- Team motivation
- Goal setting
- Mentoring
- Leading team meetings
- Cash handling
- Giving constructive feedback
- Documentation and reporting
- Great phone etiquette
Timeline
Team Lead
Smile Partners
03.2022 - Current
Assistant Office Manager
Aspen Dental
12.2020 - 03.2022
EFDA
Neighborhood Health Association
08.2013 - 01.2014
Dental Assistant
Afdent Dental Services
08.2013 - 01.2014
Management Certification -
Great Clips Academy
Dental Assistant Deploma - Dental Assistant
Ross Medical Education Center
Cosmetology Instructor -
Rudaes School Of Beauty Culture
Cosmetology Licence - Cosmetology
Masters of Cosmetology