Erica Bayanov
Galloway,NJ
Summary
Dynamic professional with a proven track record at Hardrock Casino, excelling in customer service and efficient multitasking. Developed strong relationships with patrons, enhancing loyalty and repeat visits. Skilled in monitoring inventory and implementing time-management strategies, ensuring exceptional service during peak hours while maintaining a safe environment through compliance training.
Overview
21
21
years of professional experience
Work History
Beverage Server
HARDROCK CASINO
05.2018 - Current
- Delivered exceptional customer service by promptly taking beverage orders and ensuring satisfaction.
- Monitored inventory levels of beverages and supplies, facilitating timely restocking to prevent shortages.
- Developed strong relationships with regular patrons, contributing to increased customer loyalty and repeat visits.
- Completed mandatory alcohol server training to comply with local regulations and maintain a safe environment for patrons.
- Balanced multiple responsibilities efficiently, providing exceptional service during high-traffic shifts.
- Implemented effective time-management strategies to minimize wait times for guests during busy periods.
CHHA
South Jersey Home Care
01.2004 - 08.2017
- Administered daily personal care and assistance to clients, ensuring dignity and respect.
- Monitored and documented clients' health status, reporting changes to healthcare professionals.
- Assisted clients with mobility and physical activities to promote independence and well-being.
- Developed personalized care plans in collaboration with healthcare teams to address individual needs.
Education
Penn Foster Career School
Scranton, PA05-2025
Skills
- Excellent customer service
- Strong communication skills
- Patience and empathy
- Efficient multitasking
Timeline
Beverage Server
HARDROCK CASINO
05.2018 - Current
CHHA
South Jersey Home Care
01.2004 - 08.2017
Penn Foster Career School
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