Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Erica Beinke

Cincinnati

Summary

Resourceful Operations Training Specialist recognized for high productivity and efficient task completion. Skilled in developing comprehensive training modules, implementing effective learning strategies, and managing operational change with agility. Excel in communication, leadership, and problem-solving, ensuring smooth training processes and workforce development.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Operations Training Specialist

Sorta/Metro
Cincinnati
09.2020 - Current
  • Present information using a variety of instructional techniques.
  • Offer specific training programs to refresh, maintain, or improve employees' job skills.
  • Compile, prepare, and maintain reports and documents pertaining to training activities.
  • Oversee the development of employees' skills and understanding of policies and procedures, developing, monitoring, and overseeing adherence to performance standards.
  • Provide a positive work environment.
  • Model and facilitate customer service.
  • On-the-road training and a safety-first mentality.

Transit Bus Operator

Cota
Columbus
07.2015 - 09.2020
  • Operated transit buses along designated routes ensuring timely arrivals.
  • Monitored passenger safety during boarding and alighting procedures.
  • Communicated effectively with dispatch regarding route changes and delays.
  • Conducted pre-trip inspections to ensure vehicle operational readiness.
  • Assisted passengers with disabilities, providing necessary support and guidance.
  • Documented incidents and reported maintenance issues to appropriate personnel.
  • Collected fares accurately using onboard ticket machines, or cash payments.
  • Customer Service.

Education

High School Diploma -

North College Hill High School
Cincinnati, OH
06-1997

Skills

  • Employee training
  • Safety compliance
  • Customer service
  • Performance evaluation
  • Effective communication
  • Time management
  • Team building

Certification

  • Commercial Drivers License
  • Instructor certification from the FMCSA program

Timeline

Operations Training Specialist

Sorta/Metro
09.2020 - Current

Transit Bus Operator

Cota
07.2015 - 09.2020

High School Diploma -

North College Hill High School

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