JOSH LUCERO
Thornton,CO
Summary
Motivational Training Specialist with strong leadership skills, dedicated to develop successful and purposeful training that adapt to the dynamic company and employee/member needs. Accustomed to collaborating with managers to hone in on unique requirements. Prepared to bring adaptability, problem solving and communication abilities to a growth-oriented role.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Operations Training Specialist
Ent Credit Union
05.2022 - Current
- Trained and mentored numerous new personnel hired to fulfill various roles
- Facilitated virtual, in-person and blended learning sessions.
- Studied and facilitated training effectiveness and program outcomes engagement and productivity.
- Created new training resources and documents to assist with new hire developement
- Developed lesson plans, instructional materials, and training labs for new hire and MSR training courses.
- Identified new hires with specific skill sets to recommend for purposeful growth to increase internal hiring through advocacy and coaching.
Young Adults Pastor/Minister of Education
Word Alive Church
01.2016 - Current
- Planned and conducted worship services, wrote sermons, and collaborated with key church leaders to carry out church mission.
- Interacted with local community, building relationships with civic organizations and other churches.
- Oversaw administration and management areas of ministry for over 80 participants.
- Skilled at working independently and collaboratively in team environments.
- Officiated special services such as weddings, funerals, baptisms, and nursing home services.
- Provided spiritual care through visitation, counseling, and prayer.
Member Service Representative
Ent Credit Union
11.2021 - 05.2022
- Serviced volumes of members every day with positive attitude and focus on member satisfaction.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Educated and engaged members with new bank products and services.
- Responded to member calls and emails to answer questions about products and services.
Personal Banker/ Account/ Teller Representative
FirstBank
05.2017 - 04.2021
- Trainer for new hires into the branch for teller and new accounts positions
- Senior Leadership role to providing exceptional member service, cash handling efficiency, and /product knowledge
- For four years experience as a personal banker/new accounts representative
- Retrieval/input of member information for PPP business loans
Front End Supervisor/Book Keeper/General Clerk
King Soopers
04.2016 - 03.2017
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and resolving conflict.
- Maintained and monitored daily employee performance and member satisfaction values.
- Serviced and processed invoices, deposits, and money logs to account for losses/gains in statistics
- Served in 5 departments for networking and interpersonal communications.
Education
Business
Front Range Community College
Westminster, CO2017
Ministerial - Biblical Studies
Word Alive Church Ministry College
Thornton, CO04.2016
High School Diploma -
The Academy
Westminster, CO2015
Skills
- 7 years experience in teaching/public communications and 5 Years financial background
- High level of comfort in public speaking
- Excels in Adult Learning/Facilitation, interpersonal relations, and verbal/written communication skills
- New Employee training/coaching background
- Coach in motivational and purposeful leadership
Accomplishments
- Over 9 years facilitation/public speaking role
- Supervised team of 30 staff members.
- Collaborated with team of 80 in the development of young persons education and training.
- Specializes in adult learning/comprehension applications for career development
- Mentor/Coach for 7 years as well as being a mentee
Certification
- Learning/Development Training - 2019-current
- Licensed Minister - 2016-current
Timeline
Operations Training Specialist
Ent Credit Union
05.2022 - Current
Member Service Representative
Ent Credit Union
11.2021 - 05.2022
Personal Banker/ Account/ Teller Representative
FirstBank
05.2017 - 04.2021
Front End Supervisor/Book Keeper/General Clerk
King Soopers
04.2016 - 03.2017
Young Adults Pastor/Minister of Education
Word Alive Church
01.2016 - Current
Business
Front Range Community College
Ministerial - Biblical Studies
Word Alive Church Ministry College
High School Diploma -
The Academy
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