Erica Bienvenu
Fellows
Summary
Dynamic Sales Associate with a proven track record at Albertsons, excelling in customer service and relationship building. Recognized for enhancing customer satisfaction through exceptional engagement and effective problem-solving. Skilled in cash handling and POS operations, consistently achieving sales goals while maintaining a positive and professional demeanor in high-pressure environments.
Overview
5
5
years of professional experience
Work History
Sales Associate
Albertsons
Taft, Ca
01.2021 - Current
- Assisted customers in product selection and inquiries to enhance shopping experience.
- Maintained accurate inventory levels through regular stock checks and replenishment.
- Operated cash register efficiently, processing transactions with precision and speed.
- Collaborated with team members to achieve daily sales goals and improve customer service standards.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Wrapped, boxed and weighed bakery department products.
- Performed cash, card, and check transactions to complete customer purchases.
Education
GED - General Education
West Kern Adult Education
Taft, CA09.2016
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Relationship building
- Outgoing personality
- Cash handling
- Cash register operation
- Product sales
- POS system operation
- Professional demeanor
- Guest relations
- Strategic planning
- Inventory tracking
- Friendly and outgoing
- Customer engagement
- Calm demeanor
- Positive and professional
- Hospitality and accommodation
Timeline
Sales Associate
Albertsons
01.2021 - Current
GED - General Education
West Kern Adult Education