Erica Brutus
West Palm Beach
Summary
Dynamic administrative professional with extensive experience at Keiser University, excelling in front desk coordination and customer service. Proven ability to enhance student engagement through effective appointment scheduling and staff training. Multilingual with strong organizational skills, consistently improving workflow efficiency and fostering positive interactions.
Overview
5
5
years of professional experience
Work History
Lead Receptionist/ Administrative Assistant
Keiser University
West Palm Beach, FL
01.2024 - Current
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Maintained accurate records of student inquiries and administrative tasks using university management systems.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly to enhance student experience.
- Coordinated communication between faculty, students, and administrative departments to streamline processes.
- Utilized office software to prepare documents, reports, and presentations for departmental meetings.
- Assisted in organizing university events, contributing to improved engagement and community building efforts.
- Supported onboarding of new staff by providing training on administrative procedures and systems usage.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained inventory of office supplies, preventing shortages and supporting daily operations.
- Organize Luncheon and other activities such as Orientation and Open House.
Front Desk Agent
La Quinta Inn & Suites In
West Palm Beach, FL
02.2025 - 07.2025
- Managed check-in and check-out procedures efficiently, ensuring a seamless experience for guests.
- Coordinated with housekeeping to maintain room readiness and ensure high cleanliness standards.
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Increased customer loyalty with exceptional communication skills and personalized .
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Contributed to team success by consistently meeting or exceeding performance targets for guest satisfaction ratings and occupancy rates.
- Maintained high levels of guest privacy by securely managing personal information.
- Assisted in training new front desk agents, sharing best practices and procedures.
Receptionist
All Services on Deck
West Palm Beach, FL
02.2021 - 01.2024
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Coordinated scheduling for appointments, meetings, and facility usage across departments.
- Maintained accurate records of client interactions and service requests in CRM system.
- Trained new staff on reception protocols and customer service standards to enhance performance.
- Streamlined communication between clients and service teams, improving response time to inquiries.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
Cashier
Mobil Gas Station
West Palm Beach
07.2021 - 12.2022
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Maintained accurate records of student inquiries and administrative tasks using university management systems.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly to enhance student experience.
- Coordinated communication between faculty, students, and administrative departments to streamline processes.
- Utilized office software to prepare documents, reports, and presentations for departmental meetings.
- Assisted in organizing university events, contributing to improved engagement and community building efforts.
- Supported onboarding of new staff by providing training on administrative procedures and systems usage.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained inventory of office supplies, preventing shortages and supporting daily operations.
- Organize Luncheon and other activities such as Orientation and Open House.
Education
Associate of Arts - Education
Palm Beach State College
Lake Worth, FL11.2028
HS Diploma -
Jose Maria Paz
Argentina 11.2019
Skills
- Front desk coordination
- Document management
- Phone system operation
- Appointment coordination
- Multilingual proficiency
- Time management expertise
- Staff training
- Mail handling
- Workflow coordination
- Organization skills
- Word, Excel, Teams
- Multi-line telephone operation
Languages
French
Native or Bilingual
Spanish
Full Professional
English
Full Professional
Timeline
Front Desk Agent
La Quinta Inn & Suites In
02.2025 - 07.2025
Lead Receptionist/ Administrative Assistant
Keiser University
01.2024 - Current
Cashier
Mobil Gas Station
07.2021 - 12.2022
Receptionist
All Services on Deck
02.2021 - 01.2024
Associate of Arts - Education
Palm Beach State College
HS Diploma -
Jose Maria Paz