Erica Burton
Palm Coast,FL
Summary
Dynamic professional with a proven track record at Diagnostic Solutions Laboratory, adept in Microsoft Excel and issue resolution. Excelled in enhancing customer satisfaction and streamlining billing processes, demonstrating exceptional multitasking and team collaboration skills. Achieved seamless software transitions, underscoring a commitment to efficiency and regulatory compliance.
Overview
3
3
years of professional experience
Work History
Billing Analyst
Diagnostic Solutions Laboratory
06.2024 - Current
- Maintained strict confidentiality with all personal data as per company guidelines.
- Assisted in the implementation of new billing software platforms, contributing to seamless transitions while minimizing downtime or user errors during adoption periods.
- Enhanced customer satisfaction with timely and accurate billing information, resolving disputes promptly and professionally.
- Maintained up-to-date knowledge of industry regulations, ensuring compliance in all aspects of the billing process.
Server
The Brass Taps Bar And Grille
01.2022 - 06.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Associate of Science - Nursing
Florida State College
Jacksonville, FL01-2027
Skills
- Microsoft Excel
- Payment processing
- Issue resolution
- Telephone etiquette
Timeline
Billing Analyst
Diagnostic Solutions Laboratory
06.2024 - Current
Server
The Brass Taps Bar And Grille
01.2022 - 06.2024
Associate of Science - Nursing
Florida State College
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